Service Operation (French Translation) Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core ITIL V3 titles from OGC's Best Practice range published by TSO shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

This publication includes concepts and guidance in:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control.

ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Publication Review in English.

Download 'Service Operation' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent	307 pages	ISBN	9780113311477
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	22 Apr 2009
Availability	Available Immediately	Delivery	Delivery options and charges