Essence of Care 2010

Benchmarks for Communication

Author:

Department of Health

Publisher:

TSO (The Stationery Office)

Price: £3.00

'Essence of Care' was first introduced in 2001, designed to support and address the fundamentals of care which are still at the heart of its 12 benchmarks. 'Essence of Care' is ideal for frontline staff in health and social care settings.

For the purpose of these benchmarks, communication is defined as: a process that involves a meaningful exchange between at least two people that conveys facts, needs, opinions, thoughts, feelings, or other information through both verbal and non-verbal means including face to face exchanges and written word.

'Essence of Care 2010 - Benchmarks for Communication' provides best practice guidance to ensure people and their carers experience effective communication which takes place at a time and in an environment that is acceptable to all parties.

This title must be read in conjunction with 'How to Use Essence of Care 2010' (please see below). It should also be noted that all the benchmarks are interrelated.

'Essence of Care 2010 - Benchmarks for the Fundamental Aspects Care' which contains all 12 benchmarks and 'How to Use Essence of Care 2010' is also available to purchase (please see below).

Key content:

• Interpersonal skills

• Opportunity for communication

• Assessment of communication needs

• Information sharing

• Resources to aid communication and understanding

• Identification and assessment of principle carer

• Co-ordination of care

• Empowerment to perform role

• Valuing people's and carers' expertise and contribution

• People's and/or carers' education needs.

Extent	32 pages	ISBN	9780113228751
Size	A4	Price	£3.00
Format	Paperback	Published	11 Jan 2011
Availability	Colour copy: 3 - 5 days	Delivery	Delivery options and charges