A Statistical Breakdown of Complaints About Primary Care Trusts and Relevant Care Trusts 2010-11
HC 1523, Eleventh Report of the Health Service Commissioner for England Session 2010-12
- Parliamentary and Health Service Ombudsman
- TSO (The Stationery Office)
'A Statistical Breakdown of Complaints About Primary Care Trusts and Relevant Care Trusts 2010-11 (HC 1523)' is a supplement to the main report 'Listening and learning: the Ombudsman's review of complaint handling by the NHS in England in 2010-11' (listed below) which displays the Ombudsman's more detailed data on complaints about primary care trusts and relevant care trusts.
For each trust the data shows how many complaints:
resolved through intervention;
accepted for investigation; and
reported on (with the percentage upheld, partly upheld and not upheld).
The data is presented in four categories, according to whether the complaint was about:
the trust itself (PCT or care trust);
a GP or GP practice;
a dentist of dental practice; or
opticians, pharmacies or healthcare funded by the trust but provided by a private company.
|Format||Paperback||Published||18 Oct 2011|
|Availability||Colour copy: 3 - 5 days||Delivery||Delivery options and charges|