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Welcome to TSO Shop Help

Please find answers to the most frequently asked questions below:


How do I track my order?

What is the returns policy?

How do I logout?

How do I find the publication I'm looking for?

You may also want to know:

How can I change my order?

What is TSO's VAT number?

How do I cancel my order?

Why do I keep getting asked to log in?

If you didn't find the answer to your question or you require more information:

Please contact Customer Services by telephone +44 (0)870 600 5522, email at esupport@tso.co.uk, or Twitter @TSOCares. For data security purposes, please do not submit any credit card details in email correspondence with TSO.

The Customer Service Centre is open from 08:30 to 17:00 Monday to Thursday and 09:00 to 17:00 (BST/GMT) Friday. Telephone calls may be monitored or recorded for training and quality purposes.

Hearing and speech impaired customers can also communicate via text telephone on +44 (0)870 240 3701.

If you have a general comment, query or complaint concerning the TSO Shop please contact us using our feedback form.

Driving Standards Agency (DSA)

If you have a query regarding one of DSA's products, please visit our dedicated DSA help pages.

ADI/PDI/Driving Instructors: You are entitled to a discount on all Official DSA publications when you quote your official trainer number. Click here to receive your Promotional Code.

Help Pages

Customer Comments

"Your service is excellent and the staff very helpful and professional."

"The efficiency with which you completed my order is just amazing!"

"I am impressed by the follow up service provided."

"Very customer friendly and easy to understand."

"I found the item I wanted to purchase in no time at all."

"Clear and easy to use."

"I love the TSO bookshop."

"Very speedy delivery!"

"Good all-round and easy to navigate."

"Very easy to use and secure."

"Well-structured and practical."

"This website is full of information about the products."

Click Here to send us your comments.

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