Ivor has been involved with IT Service Management Best Practice since 1989 and is a major contributor to related publications. His credits include ITIL books Versions 1, 2 and 3, ISO/ IEC 20000, itSMF UK's pocketbook and dictionary, and itSMF NL's ITSM library.
He is actively involved with itSMF, has filled many roles for itSMF UK, and is currently Chair of itSMFI's International Publications Executive Sub-Committee (IPESC).
Ivor is an IT Service Management Consultant and Trainer, having delivered training and seminars in every continent (except Antarctica), presented on behalf of itSMF in 22 countries to date and delivered consultancy assignments in Europe, USA and New Zealand.
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