Service Transition Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

LAG

Price: £85.00

ITIL 2011 Editions have published! To find out more click here

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices

Related resources:

> 'Service Transition' Contents and Introduction - PDF (189Kb)

> 'Service Transition' Publication Review

> 'Service Transition' 1st Impression Amendments - PDF (80Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

Extent	261 pages	ISBN	9780113310487
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	03 Sep 2007
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges