Managing Your Account
Once you have registered with the Online Bookshop and are logged in, the following functions are available from the 'Your Account' pages:
- Your Account
- Billing Address
- Delivery Addresses
- Quick Order
- Order Status
- Shopping Basket
- Saved Items
- Download History
- Log Out
To log in to 'Your Account'1. Click on the 'Your Account' link on the top navigation bar.
2. Enter your username and password and click on the 'Submit' button.
3. If you have forgotten your password you can click on the 'Please email my password' link to have your password automatically sent to your email address.
4. If you have forgotten your username please contact esupport and they will trace your account, - firstname.lastname@example.org.
The 'Your Account' page allows you to view your user details (account name and number, billing address and contact e-mail and telephone number) and your username and password details (including your password reminder question). If you would like to edit your username or password this can be done by simply changing the information in the appropriate boxes at the foot of the page and clicking 'Update'.
If you are a TSO Credit Account Customer - i.e. your account number does NOT begin with '69', your credit terms, current credit limit and remaining balance will also be displayed.
To edit the billing address associated with your account:
1. Once logged in, click on the 'Account Details' tab on the Your Account
2. Select the 'Edit Details' button just under your current billing address.
3. Edit your billing address details as required. At the bottom of the page you need to re-enter your password and the security text and hit 'Submit'.
4. You will then be given the opportunity to review your changes by clicking on the 'View Account Details' button on the next page.
Please note: for security reasons you will NOT be able to change your billing address online if you are a TSO Credit Account Customer - i.e. your account number does NOT begin with '69'. If you need to update your billing address please contact esupport and they will assist you - email@example.com.
You can choose to have your goods delivered to a separate address from your billing address (where your invoice is delivered) and keep a list of these alternative addresses for future use.
- Adding a new delivery address
1. Once logged in, click on the 'Delivery Addresses' tab on the Your Account navigation
2. On the Delivery Addresses page click 'Create New Address'
3. Fill in the required address details and click 'Update'. This will take you back to the 'Delivery Addresses' page and automatically make your new address the current delivery address displayed at the top of the page.
- Selecting a previously added delivery
1. As above, once logged in click on the 'Delivery Addresses' tab on the Your Account navigation
2. Click the 'select' button adjacent to the delivery address of your choice. This will then be displayed as the current delivery address at the top of the page.
The 'Quick Order' page allows you to enter multiple ISBNs and have the publications of your choice sent directly to your shopping basket, ready to purchase. See 'Purchasing using the "Quick Order" facility' help page.
View your order history and perform specific searches by ISBN, order dates, order number or invoice number. Please note only details of online orders can be viewed online.
You can use the Your Account navigation to go to your shopping basket, or click on the shopping basket icon in the top right hand corner of every page.
Once you have registered you can create your own 'Saved Items' List. This enables you to save publications in order to make a later purchase or to e-mail to a colleague.
To add an item to this list click the publication's 'Save' button displayed on product information pages, search results and in your shopping basket.
The items are stored on your 'Saved Items' list within your account information pages until you move them to your shopping basket or delete them.
To view your 'Saved Items' list access your account information by clicking the 'Your Account' link at the top of every page.
This page displays any electronic publications you have purchased. If you have not already downloaded your publication the download status will be displayed as 'active' enabling you to download your product by clicking on the title link.
For more help on downloadable products please visit our Downloads help page.
Click 'Log Out' on the Your Account navigation to exit your account.