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Welcome to TSO Shop Help

Please find answers to the most frequently asked questions below:


How do I track my order?

What is the returns policy?

How do I logout?

How do I find the publication I'm looking for?

You may also want to know:

How can I change my order?

What is TSO's VAT number?

How do I cancel my order?

Why do I keep getting asked to log in?

If you didn't find the answer to your question or you require more information:

Please contact Customer Services by telephone +44 (0)870 600 5522, email at esupport@tso.co.uk, or Twitter @TSO_Publishers. For data security purposes, please do not submit any credit card details in email correspondence with TSO.

The Customer Service Centre is open from 08:30 to 17:00 Monday to Thursday and 09:00 to 17:00 (BST/GMT) Friday. Telephone calls may be monitored or recorded for training and quality purposes.

Hearing and speech impaired customers can also communicate via text telephone on +44 (0)870 240 3701.

If you have a general comment, query or complaint concerning the TSO Shop please contact us using our feedback form.

Driver & Vehicle Standards Agency (DVSA)

If you have a query regarding one of DVSA's products, please visit our dedicated DVSA help pages.

ADI/PDI/Driving Instructors: You are entitled to a discount on all Official DVSA publications when you quote your official trainer number. Click here to receive your Promotional Code.