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Passing your ITIL® Foundation Exam - 2011 edition

Study Aid from the Official Publisher of ITIL

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £22.00
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Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.

The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.

The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology - plus information on the qualification scheme and the exam itself.

Key features:

  • Topics are presented in a logical easy-to-absorb structure.

  • A fictional case study helps to bring service management to life.

  • Mind maps summarise content at the end of chapters and are excellent revision aids.

  • 73 completely unique questions, which you will not find anywhere else!

  • Answers to all questions are thoroughly explained to aid understanding.

Also available in ePub eBook format from all major eSellers. A full list of Best Management Practice eSellers is available on our help pages.

Extent 212 pages ISBN 9780113313556
Size 216 x 216mm Price £22.00
Format Paperback Published 29 Feb 2012
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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