Continual Service Improvement (German Translation) PDF

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices.

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function

• Once downloaded the PDF is permanently stored on your PC. It can be used on another PC provided Adobe reader 6.01 or Adobe 7 has been installed, and by setting up a .Net Passport from the DRM activator site. For further details please refer to the help pages.

Please see our PDF Downloads help page for more information on purchasing and downloading electronic publications.

ITIL Version 3 Lifecycle Process Model

Download Continual Service Improvement Publication Review in English.

Download Continual Service Improvement Contents and Introduction in English - PDF (170KB)

Download Continual Service Improvement 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

Review this publication.

Extent	221 pages	ISBN	9780113311804
Size	5.62Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	24 Dec 2008
Availability	Available Immediately