Service Transition PDF
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Managing organisational and cultural change
Service knowledge management system
Methods, practices and tools
Measurement and control
Companion best practices
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> 'Service Transition' Contents and Introduction - PDF (189Kb)
> 'Service Transition' 1st Impression Amendments - PDF (80Kb)
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)
|Size||2.98Mb||Price||£85.00 (£102.00 inc. VAT)|
|Format||Downloadable PDF||Published||05 Jun 2007|