Service Transition PDF

2nd impression

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Managing organisational and cultural change
Knowledge management
Service knowledge management system
Methods, practices and tools
Measurement and control
Companion best practices

A PDF allows for easy access while you're on the move:

Single user
Non-networkable
Basic downloadable PDF: searchable with a bookmarking function.

Please see our PDF Downloads help page for more information on purchasing and downloading electronic publications.

Related resources:

> 'Service Transition' Contents and Introduction - PDF (189Kb)

> 'Service Transition' Publication Review

> 'Service Transition' 1st Impression Amendments - PDF (80Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

Extent	261 pages	ISBN	9780113310555
Size	2.98Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	05 Jun 2007
Availability	Available Immediately