USM540 Service Incident Management 102
- Service Management 101, Ian M. Clayton
- Service Management 101
'USM540 Service Incident Management 102' is a practitioner's reference for professionals developing practices to manage incidents as they relate to products and services, providing a detailed specification of an incident management system and its operational components.
As a practitioner guide this book draws upon available terms, methods, concepts, and guidance used across all industries, regardless of sector. Its development starts with a universal perspective and is inclusive of all theory and concepts regardless of their source, and then applies these to services.
The contents are designed to be compatible with relevant international standards, such as ISO 20000® and ISO 9000®, popular best practice frameworks such as the IT Infrastructure Library (ITIL®), COBIT®, and national mandates such as the National Incident Management System - NIMS.
This book is also a companion and authorized extension to the Guide to the Universal Service Management Body of Knowledge (USMBOK) publication, for the USM540 Service Incident Management knowledge area.
|Size||168.2 mm × 260 mm||Price||£40.00|
|Format||Paperback||Published||01 Jan 2011|
|Availability||Not available to order||Delivery||Delivery options and charges|