Service Design (Spanish Translation) PDF

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £90.00 (£108.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Version 3 Register and Online Survey page. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.

• Linking IT service strategy to business needs.

• Planning and implementing service strategy.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

View this page in Spanish - Word document (687KB)

ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction in English - PDF (128KB)

Download 'Service Design' Publication Review in English.

Download 'Service Design' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent	354 pages	ISBN	9780113312542
Size	15.34Mb	Price	£90.00 (£108.00 inc. VAT)
Format	Downloadable PDF	Published	07 Apr 2010
Availability	Available Immediately