Service Design (German Translation) Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control.

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ITIL Version 3 Lifecycle Process Model

Download 'Service Design' Contents and Introduction in English - PDF (128KB)

Download 'Service Design' Publication Review in English.

Download 'Service Design' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent	334 pages	ISBN	9780113311392
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	03 Dec 2008
Availability	Available Immediately	Delivery	Delivery options and charges