Introductory Overview and Business Benefits Papers
Our introductory overview and business benefits white papers help you understand which Best Management Practice product is right for you or your organization.
Technical White Papers
Our technical white papers showcase the alignment between Best Management Practice guidance and other frameworks, standards and approaches allowing you to see how they complement one another.
We welcome further contributions, if you have subject you think is important we cover or if you have any feedback on the current papers simply email us at firstname.lastname@example.org.
Permitted use of Best Management Practice White
The following Best Management Practice White Papers may be reproduced on these terms and conditions.
ITIL® is ITIL (PDF -
This White Paper explores the core philosophy of ITIL, to demonstrate that it is a dynamic and structured framework which is meant to have an effect on, and engage proactively with, the business, and why that is. In particular tries to challenge some assumptions so that readers will discover the answers for themselves; it is hoped they will move on from thinking purely in versions and understand why they are no longer important.
Review of Recent
ITIL® Studies (PDF - 723Kb)
This paper presents the results of a review by Rob England of the 23 available studies into the current state of ITIL in the IT community, as at June 2011.
The Benefits of ITIL® (PDF - 838Kb)
This technical white paper explains how Information Technology (IT) services provide business value, and why good IT service management is essential in order to unlock this value. It is for senior executives, managers and decision makers whose businesses make use of IT.
» This White Paper is also available to download in Chinese (PDF - 391Kb), Dutch (PDF - 229Kb) and French (PDF - 257Kb).
ITIL in a Recession
(PDF - 1.48Mb)
In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.
ITIL® 2007 Edition: The
Basics (PDF - 1.45Mb)
This white paper explains exactly what ITIL is and why an organisation would want to engage with it. An outline of the benefits involved in using ITIL is also included.
» This White Paper is also available to download in Chinese (1.9Mb), Dutch (PDF - 1.8Mb) and French (1.8Mb).
PRINCE2 Introductory Overview and Business Benefits White Papers
It's All About Winning (PDF -
This White Paper by Duncan Wade from The Human Interface Consultancy Ltd, reviews how a project manager creates a winning environment with PRINCE2®. Beginning with a clear statement of what the project will build and the quality criteria that must be met, the exercise becomes one when everyone knows what to do and how to contribute.
PRINCE2 and Governance White
Paper (PDF - 285Kb)
This White Paper reviews general guidance for effective governance and explores how, when used appropriately, PRINCE2® supports good governance.
PRINCE2® The Basics (PDF -
In this White Paper, lead author of PRINCE2 2009 and Director of Outperform UK Ltd Andy Murray gives an overview of PRINCE2, discussing the benefits, principles, themes and processes involved.
» This White Paper is also available to download in Chinese (PDF - 454Kb), Danish (PDF - 279Kb), Dutch (PDF - 1.8Mb) and French (PDF - 1.8Mb).
Using PRINCE2™ and MSP®
Together (PDF - 396Kb)
This White Paper discusses what is required in order to use PRINCE2 and MSP together. It is written from the project perspective and it assumes that the reader is already familiar with PRINCE2.
Benefits (PDF - 642Kb)
This white paper discusses the business benefits that organisations can attain by adopting a structured, controlled, repeatable and robust project management method. The particular project management method ‘under the spotlight’ in this white paper is PRINCE2®.
» This White Paper is also available to download in Chinese (PDF - 2.1Mb), Dutch (PDF - 2Mb) and French (PDF - 2Mb).
Managing Successful Programmes (MSP) Introductory Overview and Business Benefits White Papers
Transition into Business
as Usual (PDF - 134Kb)
This White Paper builds on Managing Successful Programmes (MSP®) to provide additional guidance on the successful implementation and integration of new capabilities into business operations so that they can be exploited to achieve the desired benefits.
MSP - The
Basics (PDF - 159Kb)
Leading on from the release of the fourth revision of the globally recognized best practice framework for programme management, Rod Sowden of Aspire Europe Ltd discusses how the Managing Successful Programmes (MSP) portfolio has evolved in this White Paper.
Programmes Business Benefits (PDF - 152Kb)
In this White Paper mentor and lead author for the 2011 edition of Managing Successful Programmes (MSP®) and lead author of the 2007 edition, Aspire Europe Ltd's Rod Sowden outlines the benefits that organizations will enjoy from using MSP.
Management of Risk (M_o_R) Introductory Overview and Business Benefits White Papers
M_o_R® The Basics (PDF -
In line with the 2010 edition of the MoR® guide, Principal Consultant at GSW Consultancy, Graham Williams, describes how this framework helps organizations manage risk, outlines its principles, approach and process, and how it can be embedded and reviewed.
Portfolio, Programme and Project Offices (P3O) Introductory Overview and Business Benefits White Papers
Business Benefits of P3O
Implementation (PDF - 267Kb)
This white paper looks at today's business challenge and how P3O can help in today's climate of cost cutting and efficiency targets with delivering the change portfolio more effectively.
Management of Value (MoV) Introductory Overview and Business Benefits White Papers
Business Benefits of
Implementing MoV® (PDF - 402Kb)
Polly Murphy of Maven Training discusses how the Management of Value portfolio can benefit an organization through focussing on functioning cost-effectively. This paper covers the purpose of value management, how and why it should be implemented and reasons why companies may deter from using this approach.
The Basics: Management
of Value (PDF - 294Kb)
In this White Paper, Lead Trainer at Maven Training, Polly Murphy, defines the seven key principles that underpin the Management of Value approach. Polly also outlines seven principles for organizations to adopt in order to collect and analyse information to deliver the best value for money.
ITIL Technical White Papers
ITIL® V3 and BiSL: Sound Guidance for Business IT Alignment from a Business
Perspective (PDF - 783Kb)
This White Paper examines the similarities and differences between the Business Information Services Library (BiSL) and the current ITIL® V3 best practice framework and provides guidance and understanding of the synergy and distinctness of each framework.
ITIL® Managing Digital Information
Assets (PDF - 451Kb)
This White Paper uses ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable. It is complementary guidance to ITIL on digital continuity.
ITIL and Corporate Risk
Alignment Guide: An Introduction To Corporate Risk and ITIL, and How ITIL
Supports and is Assisted by Management of Risk (M_o_R®) (PDF -
The main body of this white paper, by Michael Faber and Rubina Faber, considers what ITIL and corporate risk are, and why they are important to business. It aligns the objectives of ITIL with those of the management of corporate risk – highlighting why risk should be taken into consideration and what benefits can be realized and capitalized by aligning ITIL and M_o_R at each stage of the service lifecycle.
Cross-Reference ITIL® V3
and MOF 4.0 (PDF - 891Kb)
The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a detailed analysis of the similarities and differences between both frameworks.
TOGAF™ 9 and ITIL®
V3 – Two Frameworks (PDF - 648Kb)
This white paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.
Integrating Six Sigma and ITIL® for Continual Service
Improvement (PDF - 1.11Mb)
Jack Probst and Gary Case of Pink Elephant review some basic ITIL principles, discuss how those principles apply to Six Sigma, and how Six Sigma can practically be applied to Continual Service Improvement efforts. They also offer some practical tips for applying Six Sigma to improve ITIL processes and services in general.
ITIL V3 and Information
Security (PDF - 544Kb)
This paper, by Jim Clinch, discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by a extensive family of global standards, and the way these harmonise with ITIL.
ITIL® V3 and ISO/IEC
20000 (PDF - 158Kb)
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
ITIL V3 and ASL: Sound
Guidance for Application Management and Application Development (PDF
This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
Aligning CobiT® 4.1,
ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing
From ITGI and OGC (PDF - 884Kb)
To achieve alignment of best practice to business requirements, formal processes in support of good IT governance should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and how harmonisation, implementation and integration of best practices may be made easier.
PPM Technical White Papers
Governance White Paper (PDF - 722Kb)
This White Paper presents an integrated approach to the governance of projects, programmes and portfolios. It aims to demonstrate how the logic behind concepts such as ownership and accountability can be used to ensure a consistent approach to governance across an organisation.
Programme and Project Financial Control (PDF -
This White Paper sets out how best to improve and implement coordinated corporate financial control across an organization’s portfolio of investment-led change programmes and initiatives.
PRINCE2 Technical White Papers
PRINCE2® and the National and
International Standards (PDF - 134Kb)
This white paper is intended to show how PRINCE2® can be used to help organizations ensure their project management approach meets the requirements of the British Standard BS6079 Part 1 and the international standard ISO21500.
Agile Project Management: Integrating
DSDM into an existing PRINCE2® environment (PDF -
The White Paper covers the rationale for people who are currently working in a PRINCE2® environment and would like the option of executing some or all of their projects in a more agile way, or for organizations looking to replace or upgrade its own project management approach. The paper explores the mechanics of combining PRINCE2® and DSDM, and includes a summary of the most significant concepts to get right.
small-scale projects (PDF - 444Kb)
Chris Ferguson of Novare Consulting outlines how the PRINCE2 light-touch approach provides guidance for organisations working on small projects to adopt the best practice for successful management. This White Paper defines the 'light-touch' approach and distinguishes the differences between a one-off task and a small project, and a small project and a large project, by outlining the resources required for each scale.
Integrating Six Sigma and
PRINCE2™ 2009 (PDF - 149Kb)
In this paper, Mike Ward of Outperform discusses the key aspects of PRINCE2™ and Six Sigma, and shows how the methods can be integrated to provide a very rich framework which may be applied to certain types of project, to great effect.
Using PRINCE2™ to Manage
US Federal Government IT Projects (PDF - 384Kb)
This paper shows how the PRINCE2 project management method supports US Federal government project managers as they deliver IT investments while satisfying requirements of the Clinger-Cohen Act and Capital Planning and Investment Control.
Management of Risk (M_o_R®) Technical White Papers
Management of Risk Guidance
for Practitioners and the International Standard on Risk Management ISO
31000:2009 (PDF - 202Kb)
This White Paper is intended to show how Management of Risk: Guidance for Practitioners (M_o_R®) can be used to help organizations ensure their risk management approach meets the requirements of ISO 31000:2009: Risk Management – Principles and Guidelines.
Corporate Governance and
Management of Risk (M_o_R®) (PDF - 130Kb)
This paper explains how Management of Risk (M_o_R®) aligns with corporate governance principles.
Applying Management of Risk
(M_o_R®) for Public Services (PDF - 163Kb)
The purpose of this white paper is to describe how Management of Risk: Guidance for Practitioners (M_o_R®) can be applied within organizations that are responsible for delivering public services.
Permitted use of Best Management Practice White Papers
You may reproduce any Best Management Practice white papers provided on this website ('White Paper"), on the following terms:
1. Subject to these terms and conditions you may use, copy
and reproduce any White Paper in the format provided herein, free of charge in
any format or medium for research, private study, for internal circulation
within an organization or for distribution for marketing and promotional
This licence is personal to you and does not allow you to download the White Paper to your website for access by others.
You may link to any White Paper in accordance with TSO Conditions of Website Use.
2. Your obligations:
a. to reproduce and use the White Paper solely
as provided on this website, for the avoidance of doubt - this includes not
adapting, modifying or rebranding the White
b. to use the White Paper accurately and not in a misleading context;
c. to identify the source of the White Paper and acknowledge the copyright status as indicated on each White Paper (e.g. "© TSO 2012"). Where we have identified any third party copyright material, you will need to obtain permission from the copyright holders concerned, regarding any use of the White Paper;
d. to acknowledge the Cabinet Office's trade marks, by featuring the relevant trade mark acknowledgement state as indicated on the White Paper;
e. not to use the White Paper in a way which could imply endorsement by the copyright owner, Best Management Practice, TSO, APMG or any government department, or generally in a manner which is likely to mislead others; and
f. not to present an out-of-date version of the material as being current.
2. This permission is granted strictly for White Papers. For the avoidance of doubt the permission granted under these terms relate only to use of White Papers in the format provided on this website. For example, without limitation, the White Paper cannot be amended to display an organisation's name or brand or used for the principle purposes of advertising or promoting a particular product or service which could imply endorsement by or support of the copyright owner, Best Management Practice, TSO, APMG or any government department.
For use of any White Paper not covered by the above waiver notice, including but not limited to editing, translation or distribution other than for marketing or promotional purposes covered by the waiver, you will need to obtain permission from the copyright holder(s), at their sole discretion.
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