ITIL Publication Reviews

ITIL 2011 Edition

ITIL Lifecycle Suite - Publication Review by Project Mentor, Shirley Lacy

ITIL Lifecycle SuiteBusiness and technology change continues to advance rapidly. In 2007, ITIL recognised the emerging trends towards governance of IT, risk management, standardisation, globalisation, sustainability and different sourcing strategies. Since 2007, when the ITIL Service Lifecycle books were published, trends have continued to emerge and the ITIL update incorporates the latest thinking. ...more

ITIL Service Strategy - Publication Review by David Cannon

ITIL Service Strategy'ITIL Service Strategy' provides guidance on the importance for all organizations of a well defined business strategy, underpinned by an effective IT strategy. ITIL Service Strategy is the starting point in the ITIL service lifecycle, setting the vision, direction and many of the goals, objectives, policies, requirements and targets for the other lifecycle stages and the processes and functions within them....more

ITIL Service Design - Publication Review by Lou Hunnebeck

ITIL Service Design'ITIL Service Design' provides guidance for the design of appropriate and innovative IT services to meet current and future agreed business requirements. It describes the principles of service design and looks at identifying, defining and aligning the IT solution with the business requirement. It also introduces the concept of the service design package and looks at selecting the appropriate service design model. This publication covers the methods, practices and tools to achieve excellence in service design. It discusses the fundamentals of the design processes and attends to what are called the 'five aspects of service design'....more

ITIL Service Operation - Publication Review by Randy Steinberg

ITIL Service Operation'Service Operation' is where the business finally realizes the value of their IT investments. It achieves this by delivering IT services to the business, customers and users day-to-day, ensuring that quality levels agreed with them are met or exceeded. IT delivery organizations face many challenges with this objective. Whether to focus more on being proactive versus being reactive, delivering high quality while reducing costs, or focusing on stability versus responsiveness to the business - all present a delicate balancing act that occurs every day....more

ITIL Service Transition - Publication Review by Stuart Rance

ITIL Service Transition'ITIL Service Transition' provides guidance on how to manage many different kinds of transition. Following this guidance will help to ensure that the requirements from service strategy, developed in service design, are effectively realized in service operation while controlling the risks of failure and subsequent disruption....more

ITIL Continual Service Improvement - Publication Review by Vernon Lloyd

ITIL Continual Service Improvement'ITIL Continual Service Improvement' provides guidance for the identification of improvement opportunities in all aspects of the service lifecycle. Feedback from any stage of the service lifecycle can be used to identify improvement opportunities for any other stage of the lifecycle. ITIL Continual Service Improvement also looks at the changing business outcome requirements and suggests how these requirements can be met by the delivery of ever increasing quality IT services....more

Collaborative Consulting - Publication Review by Ivor Macfarlane

Collaborative ConsultingI have just read through the newest book to carry the official ITIL logo: Collaborative Consulting by Peter Brooks. First of all let me say I liked it - and I think it will be a valuable source of sound common sense to many making the jump into consultancy in our industry....more

ITIL 2007 Edition

ITIL Lite: A Road Map to Full or Partial ITIL Implementation - Review

ITIL Lite: A Road Map to Full or Partial ITIL Implementation ITIL Lite: A Road Map to Full or Partial ITIL Implementation takes what could be viewed as a complicated subject and breaks into easily understandable and manageable chunks. It does not insist on using only one aspect of Best Practices but instead encourages and promotes an amalgamation of approches to achieve the required result for individual organisations. The recognition and acceptance that one size does not fit all is very well used and explained. ...more

ITIL V3 Small-Scale Implementation Publication Review by Ivor Macfarlane, Chair of itSMFI's International Publications Executive Sub-Committee (IPESC)

ITIL V3 Small-Scale ImplementationAs ITIL has evolved over its 20 year life, much has changed not least the recognition of service management's importance to every organisation, regardless of size. A book specifically supporting the application of ITIL principles to small organisations was published in 1995, within the first version of ITIL. This was revised to support the guidance of ITIL V2 and has now been revamped as an ITIL V3 book....more

Passing your ITIL Intermediate Exams Publication Review by Dwight Kayto, President of Art of Change

Passing your ITIL Intermediate Exams  - The ITIL Foundation Study Aid (2nd Edition) Book When 'Passing your ITIL Intermediate exams' came out I was quite pleased to see such a book become available to help those attending the intermediate courses. As an accredited trainer I know firsthand the additional level of difficulty students' face in these courses. I hoped the book would be useful and to cut to the chase let me say I highly recommend it. ...more

Service Strategy Review

Service StrategyService Strategy provides guidance on developing service-based business models and strategies. It defines the value creating context and principles of service management that shape decisions, policies and processes across the ITIL Service Lifecycle. Service Strategy defines the objectives, resources, and constraints within which services and the relationships they define with customers are to be managed. ...more

Service Design Review

Service DesignService Design is about ensuring that services are designed to align and match the current and future requirements of the business. This title provides guidance on the production and maintenance of IT policies, architectures, processes, systems and documents for the design of appropriate and innovative IT service solutions and processes. ...more

Service Transition Review

Service TransitionService Transition provides guidance on delivering change to the service portfolio and through the service lifecycle. It covers how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption. The success of Service Transition lies in the ability of Service Operations to support the business processes via the installed service base and the ability of Continual Service Improvement to measure the new or changed service....more

Service Operation Review

Service OperationService Operation is about delivering on the promises made during the Strategy and Design phases of the Service Lifecycle. It achieves this by making sure that the people, processes and technology that deliver IT Services are all working to the same set of objectives....more

Continual Service Improvement Review

Continual Service ImprovementContinual Service Improvement (CSI) is, as its name implies, an ongoing practice that is woven into the fabric of an organisation as opposed to a reactive response to a specific situation or a temporary crisis. Whether an organisation is making large scale or incremental improvements, it is the role of every person in the IT department to identify opportunities to improve services and IT Service Management processes....more

ITIL Version 2

Introduction to ITIL: No Nonsense Approach

Introduction to ITILITIL is best practice for IT Service Management of that there is no doubt. However, it does sometimes seem a little "Utopian" in its approach. How refreshing then to find a book that is more down to earth with all the appropriate pieces there but in an easy to read understandable format. The ITIL purists amongst us may find some parts challenging to their views of ITIL, but that is the way of progress. To quote a colleague "I am one of ITILs biggest supporters but also one of its most fierce critics". I find this book open, well written with really useful hints and advice....more

Service Support Review

Service SupportHorror stories abound. If they keep you awake at night, then this is the book to ensure a peaceful sleep - once you have acted on its advice!...more

Service Delivery The Other Half

Service DeliveryService Delivery is the often neglected "other half" of the ITIL pair....more

Software Assest Management Are you so busy fighting fires that you don't have time to get much real work done?

Software Assest ManagementAre you fighting problems like unending patch distribution, users who refuse to follow purchasing and installation policies, IT support made difficult by uncontrolled desktop environments, management which won't support you when you try to make an issue of anything, and vendors threatening licensing audits?...more

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