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I have a query regarding my order

If you have a problem or query regarding an order you have already placed online, please contact our eSupport Customer Service Team:

Email: esupport@tso.co.uk
Twitter: @TSO_Publishers
Telephone: +44 (0)870 242 2345
Text telephone: +44 (0)870 240 3701
View TSO call charges and information

A member of our dedicated eSupport Customer Services Team is waiting to answer your questions and will be happy to provide further information from 09:00 to 17:00 (BST/GMT) Monday to Friday. Telephone calls may be monitored or recorded for training and quality purposes.

For data security purposes, please do not submit any credit card details in email correspondence with TSO.

I have a query regarding my postal/off line order

If you have a problem or query regarding your 'Pay by Post' order or an order placed off line, please contact Customer Services:

Telephone: +44 (0)870 600 5522
Text telephone: +44 (0)870 240 3701
View TSO call charges and information

A member of our dedicated Customer Services team is waiting to answer your questions and will be happy to provide further information. The Customer Service Centre is open from 08:30 to 17:00 Monday to Thursday and 09:00 to 17:00 (BST/GMT) Friday. Telephone calls may be monitored or recorded for training and quality purposes.

I would like to place an order off line

If you would prefer to send a cheque or would rather not enter your credit or debit card details online, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an online order form containing the items from your shopping basket. Simply fill in your details on screen before printing or by hand once printed and post to TSO Customer Services, PO Box 29, Norwich, NR3 1GN.

If you would prefer an alternative payment procedure, please contact Customer Services by telephone +44 (0)870 600 5522 to discuss.

I am experiencing technical problems and/or have been sent to the login page when trying to checkout

TSO uses cookies to operate the shopping basket system on TSO Shop. In order to complete your online purchase, cookies must be enabled. To do so, you will need to adjust your privacy settings within your browser software, in this example, Internet Explorer. Privacy settings let you specify which cookies you want to allow to be stored on your computer. To enable cookies using Internet Explorer follow these steps:

  1. In Internet Explorer, click the Tools button, and then click Internet Options.
  2. Click the Privacy tab, and then click Sites.
  3. In Address of website, type http://www.tsoshop.co.uk.
  4. To specify that you want Internet Explorer to always allow cookies from www.tsoshop.co.uk to be saved on your computer, click Allow.
  5. Click OK twice.

When you change your privacy settings, the changes might not affect cookies that are already on your computer. Should you still experience problems when trying to purchase on TSO Shop, it may be necessary to delete all of the existing cookies (refer to Internet Explorer Help for instructions on how to delete cookies for all websites) on your computer and then enable cookies to ensure that all of the cookies on your computer, including those for TSO Shop, meet your privacy settings. When you return to TSO Shop your computer will save cookies again as you have specified to enable cookies for TSO Shop.

For further information, visit the cookies help page or your Internet Explorer help pages which can be accessed from the tool bar within your browser window.

I require an invoice to raise payment

If you require your order to be compiled as an invoice to raise payment, please contact Customer Services by telephone +44 (0)870 600 5522 with details of the publications you require. View TSO call charges and information.

Alternatively, if you would like to pay by cheque, there is an option to 'Pay by Post' once in the 'Checkout'. Selecting this option will produce an order form containing the items from your shopping basket. Simply fill in your details on screen before printing or by hand once printed and post to TSO Customer Services, PO Box 29, Norwich, NR3 1GN.

I can't find a publication

Take advantage of our free publication enquiry service: complete and submit the online form and we'll endeavour to find the publication on your behalf.

Civil Aviation Authority (CAA) Publications
To find publications from the Civil Aviation Authority (CAA), please use the search engine within our CAA pages. However, if you can't find what you are looking for online, please contact our dedicated CAA Customer Services Team for more information:

Telephone: +44 (0)844 477 7300
Email: caa@tso.co.uk
View TSO call charges and information

British Standards Institution (BSI) Publications
As of October 2011, BSI orders are managed at TSO's Head Office. For any BSI order queries, please contact the main TSO Customer Services Team on +44 (0)870 600 5522 or email customer.services@tso.co.uk.

I have an editorial query

For all queries regarding editorial content please contact Ian Poynton, Web Editor/Operations Coordinator, at ian.poynton@tso.co.uk.

I have a general query, comment or complaint

If you have a general query, comment or complaint concerning the TSO Shop please contact us using our feedback form.

Where can I purchase TSO publications?

TSO Agents and Distributors
Publications produced by The Stationery Office (TSO) can be obtained from a well-established network of authorised agents throughout the UK and worldwide.

Full list of TSO UK Agents and Distributors.
Full list of TSO Overseas Agents and Distributors.