IS Management Guides
Produced by the OGC, the government department responsible for ensuring projects run efficiently, the 'IS Management and Business Change Guides' provide invaluable real-world experience in government and beyond. Each guide is structured in a clear, step-by-step way that sets out the issues, questions and techniques relevant to each stage.
IT is a key part of today's business planning, whether it is used for managing business information or supporting new services to customers. This guide discusses IT in business terms as a means of improving services and reducing costs. ...more
Business change, whether planned or unplanned, must be managed if the organisation is to benefit. This guide explains how to manage the key components of business change - the organisation, its people, the technology and the external business environment....more
Most organisations seek year-on-year improvements as part of their key business targets. This guide (developed in collaboration with the National Audit Office) explains the principles of how to manage your organisation's performance by looking to the future as well as measuring your past performance. ...more
Acquiring services from private sector providers can bring economy, flexibility and innovation to public sector organisations, supporting the business and allowing a better focus on key activities. The process of acquiring services must be managed to ensure that services help the organisation achieve its strategic ...more
Managing providers and services is all about achieving a realistic balance between what the business wants and what the provider can deliver while maintaining value for money. This guide describes the main components of service management from a business point of view: managing service performance, the ...more