Service Management - ITIL® 2011 Edition Publications
Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.
The official ITIL 2011 edition portfolio includes:
AXELOS material 2011 edition
- ITIL Service Strategy
- ITIL Service Design
- ITIL Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Service Lifecycle Publication Suite
- ITIL Service Lifecycle Publication Suite - German Translation
- ITIL Service Lifecycle Publication Suite - Japanese Translation
- ITIL Maturity Model and Self-Assessment Service Online Subscription
- Passing your ITIL Foundation Exam App
- The Introduction to the ITIL Service Lifecycle
- Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
- Key Element Guides
- Essential ITIL - Downloadable PDF
- ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL
- ITIL Lite - A road map to full or partial ITIL implementation
- Secrets of Service Level Management - A Process Owner's Guide
- Collaborative Consulting
- ISO/IEC 20000 and ITIL: A Practical Handbook
- Release, Control and Validation ITIL 2011 Intermediate Capability Handbook
- Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook
- Passing your ITIL® Managing Across the Lifecycle Exam
- Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook
- Service Offerings and Agreements: ITIL® 2011 Intermediate Capability Handbook
- An Introductory Overview of ITIL 2011 (PDF 4Mb)
AXELOS products 2007 edition
- Passing Your ITIL Intermediate Exams – Study Aid from the Official Publisher of ITIL
- Building an ITIL-based Service Management Department
- ITIL V3 Guide to Software Asset Management
- ITIL V3 Small-Scale Implementation
- Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL and DSDM Atern
- Planning to Implement Service Management
- Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
RESILIA™ Cyber Resilience
AXELOS material 2011 edition
ITIL Service Strategy
As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.
ITIL Service Design
Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.
ITIL Service Transition
Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.
ITIL Service Operation
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.
ITIL Continual Service
For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.
ITIL Service Lifecycle Publication
ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.
The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.
The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).
You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: email@example.com .
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ITIL 2011 suite Japanese
ITIL Maturity Model and
The ITIL Maturity Model and Self-Assessment service has been developed to help organizations improve their IT service management within the ITIL framework.
There are two different ITIL Maturity Models available:
High Level-Self-Assessment Online
Introduction to the ITIL Service
'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
Endorsed by the Official ITIL Accreditor and updated in
line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL
Foundation Exam - 2011 Edition' is the ideal companion for students preparing
for their ITIL Foundation Exam.
Passing your ITIL Foundation Exam App
Designed to support accredited ITIL training and
authored by the CEO of Aspect Group Inc., Sharon Taylor, ITIL's chief examiner
and Candace Dunwoodie, ITIL senior examiner, the app includes 300 exclusive
questions to test your knowledge and support your learning.
Key Element Guides
Essential ITIL - Downloadable PDF
This downloadable PDF provides a short introductory
overview to ITIL and ITIL processes. It can be used as an entry point, giving
insight into ITIL and guiding the reader to specific topics within the ITIL
core guidance publications to help them find out more. It can also be used in
its own right to provide basic information about the ITIL framework and its
ITIL Foundation Handbook -
Pocketbook from the Official Publisher of ITIL
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
ITIL Lite: A Road Map to Full or
Partial ITIL Implementation
ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.
Secrets of Service Level Management
- A process owner's guide
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.
This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.
ITIL and ISO/IEC 20000: A Practical
The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.
Release, Control and Validation ITIL 2011 Intermediate
Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.
Operational Support and Analysis ITIL 2011
Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.
Passing your ITIL Managing Across the Lifecycle
Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.
Planning, Protection and Optimization: ITIL® 2011
Intermediate Capability Handbook
Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification.
Service Offerings and Agreements: ITIL® 2011
Intermediate Capability Handbook
Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification.
AXELOS products 2007 edition
Passing Your ITIL Intermediate Exams – Study Aid
from the Official Publisher of ITIL
This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies.
Building an ITIL-based Service
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.
ITIL V3 Guide to Software Asset
Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, 'ITIL V3 Guide to Software Asset Management', contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures.
ITIL V3 Small-Scale
'ITIL V3 Small-Scale Implementation' provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.
Agile Project and Service Management -
Delivering IT Services using PRINCE2® ITIL and DSDM® Atern®
This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE®, ITIL and DSDM® Atern®', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Planning to Implement Service
This handbook provides advice and guidance to organisations considering implementing service management.
Support: Wisdom, Knowledge, Information and Data Management (WKIDM)
This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.
RESILIA - Cyber resilence
RESILIA - Cyber resilence Best Practices
This publication is relevant for any organization using technology to manage information that is critical to its success. It is aimed at managers who are responsible for staff and processes that contribute to the cyber resilience of the organization, whether designing, operating, supporting or acting as the end users of those information systems.