ITILŪ Lifecycle Publication Suite - Books

Author:

Cabinet Office

Publisher:

TSO (The Stationery Office)

Price: £299.00

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ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

Key features

• ITIL Service Strategy - the introduction, and heart, of the service lifecycle, providing a step-by-step approach to creating a sound IT service strategy

• ITIL Service Design - turning your service strategy into a plan, this publication gives you the knowledge and skills needed to design effective IT service solutions

• ITIL Service Transition - best-practice guidance on bringing your service design into the live environment with minimal disruption to operations, customers, users and the business

• ITIL Service Operation - this publication covers the critical aspect of efficiently and effectively delivering IT services on a day-to-day basis

• ITIL Continual Service Improvement - an integral part of every stage of the service lifecycle, this identifies and introduces a cycle of service management improvements that can deliver real business benefits.

Extent	1,959 pages	ISBN	9780113313235
Size	215 x 280mm (x 5)	Price	£299.00
Format	Paperback	Published	29 Jul 2011
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges