ITILŪ Service Strategy - PDF
- Cabinet Office
- TSO (The Stationery Office)
As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.
A practical, step-by-step approach to IT service strategy that covers key principles, recommended processes and activities, potential challenges and risks and critical success factors
Provides a standard, professional approach to service strategy that can improve customer satisfaction, reduce costs, improve efficiencies and help service providers to identify business opportunities
Demonstrates how service providers can prove their value to organizations by directly linking their activities to positive business outcomes
Gives service providers the tools to organize themselves more efficiently and effectively, as well as the skills to respond quickly to market changes in order to ensure a competitive advantage
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Service Strategy is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Service Strategy should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement.
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> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||20.9Mb||Price||£85.00 (£102.00 inc. VAT)|
|Format||Downloadable PDF||Published||23 Aug 2011|