ITIL Translations

ITIL Foundation Handbook

Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

Introduction to ITIL
This publication is the introduction to ITIL Version 2 (V2). The complete ITIL V2 library is extensive and this unique, official publication offers an essential overview of the methodology, benefits, and full range of ITIL V2 publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.

Service Support
Service Support focuses on ensuring that the customer has access to appropriate services to support business functions. Issues covered include Service Desk, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management

Service Delivery
Service Delivery was the second element in the ITIL Version 2 Infrastructure Library to be published. Service providers need to offer business users adequate support: Service Delivery covers all aspects that must be taken into consideration.

Security Management
Security Management explains the process of security management within IT service management. It focuses on the process of implementing security requirements identified in the IT Service Level Agreement rather than considering business issues of security policy.

Planning to Implement Service Management
Planning to Implement Service Management explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits.

ICT Infrastructure Management
ICT Infrastructure Management covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and for the first time, Systems Management.

Business Perspective Volume 1
Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change, and transformation of business practices through radical change. Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Service Strategy
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Service Design
In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Service Transition
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Service Operation
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Continual Service Improvement
Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

ITIL Lifecycle Publication Suite
The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library. The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The Introduction to the ITIL Service Lifecycle
This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Passing Your ITIL Foundation Exam – The ITIL Foundation Study Aid (2nd Edition)
'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. It provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.

ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL
This reference revision guide is designed to help students sitting the Foundation Exam. It provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. It provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure.

Key Element Guides
Key Element Guides are handy reference guides to the core ITIL titles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Key Element Guides discuss ITIL, its evolution and the need for the Service Lifecycle approach. They examine what is meant by best practice framework, how this relates to 'common practice' and what compliance means. Each book provides an overview of the key elements, principles and objectives of the core ITIL title it examines and is a resource to use prior to starting an Intermediate Lifecycle Course.