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ITIL - The IT Infrastructure Library

ITIL - The IT Infrastructure Library ITIL (the IT Infrastructure Library) is the most widely accepted approach to IT service management in the world, with world class practices supported by quality services from a wide range of service providers, accredited training agencies, consultancies and professional qualifications.

After consultation with service management organisations and ITIL user groups, ITIL (and its books and CD-ROMs) are being restructured and updated to reflect changes in technology and demands for IT related business change. OGC LOGO FRAMED

The new ITIL series of publications is designed to provide you with advice on how to prepare and deal with IT related management problems:

Introduction to ITIL
Service Support
Service Delivery
Planning to Implement Service Management
Security Management
The Business Perspective
ICT Infrastructure Management
Application Management
Software Asset Management
Small-Scale Implementation

It is also now possible to purchase the ITIL back catalogue in the form of PDF downloads. For more information on the availability of these PDF documents, visit www.tso.co.uk/ITIL

A new way to access ITIL information

Selected ITIL publications are now available online through our Get-Best-Practice website.You can access the full Best Practice material by using this site to pay and subscribe to an annual licence available for both stand-alone and network customers.

For further information on ITIL books, CD-ROMs and Online Subscriptions follow the links below or click on 'Buy Now' to add an item to your shopping basket.

The Principal Elements:


Introduction to ITIL

This book and CD-ROM is the official introduction to ITIL, the OGC IT Infrastructure Library from OGC. The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.

Introduction to ITIL Book

Introduction to ITIL CD-ROM

  • Published: 12 Dec 2005
  • ISBN: 9780113309771
  • Price: £35.00
    (£42.00 inc. VAT)

Service Support

This book and CD-ROM focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered in this ITIL publication include service desk, incident management, problem management, configuration management, change management and release management. It expands the necessary interactions between these and other core IT service management disciplines, and updates best practice to reflect recent changes in technology and business practices. Service Support is published in print and CD-ROM formats and a demo version of the CD-ROM has also been made available. For more information, follow the links below

Service Support Book

Service Support CD-ROM

  • Published: 04 Oct 2000
  • ISBN: 9780113308675
  • Price: £150.00
    (£180.00 inc. VAT)

Service Support Book and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309917
  • Price: £99.00
    (£118.80 inc. VAT)

Service Support CD-ROM and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309924
  • Price: £184.00
    (£220.80 inc. VAT)
» Service Support CD-ROM Demo
» Subscribe Online to ITIL Service Support

Service Delivery

The second element in the new ITIL series. Service providers need to offer business users adequate support. Service Delivery covers all aspects that must be taken into consideration. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes. Service Delivery is published in print and CD-ROM formats and a demo version of the CD-ROM has also been made available. For more information, follow the links below

Service Delivery Book

Service Delivery CD-ROM

  • Published: 25 May 2001
  • ISBN: 9780113308934
  • Price: £65.00
    (£78.00 inc. VAT)

Service Delivery Book and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309887
  • Price: £99.00
    (£118.80 inc. VAT)

Service Delivery CD-ROM and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309894
  • Price: £184.00
    (£220.80 inc. VAT)
» Service Delivery CD-ROM Demo
» Subscribe Online to ITIL Service Delivery

Planning to Implement Service Management

This ITIL publication explains the steps necessary to identify how an organisation might expect to benefit from ITIL, and how to set about reaping those benefits.

Planning to Implement Service Management CD-ROM

  • Published: 31 Jul 2002
  • ISBN: 9780113309054
  • Price: £150.00
    (£180.00 inc. VAT)

Planning to Implement Service Management Book and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310005
  • Price: £99.00
    (£118.80 inc. VAT)

Planning to Implement Service Management CD-ROM and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310012
  • Price: £184.00
    (£220.80 inc. VAT)
» Planning to Implement Service Management Demo
» Subscribe Online to ITIL Planning to Implement Service Management

Security Management

This is a recent ITIL publication that explains the process of security management with IT service management. The guide focuses on the process of implementing security requirements identified in the IT Service Level Agreement, rather than considering business issues of security policy. The book was developed taking into consideration the plans for consolidating and inter-linking the ITIL Service Support and Service Delivery core guides.

Security Management Book

Security Management CD-ROM

  • Published: 08 Jun 2004
  • ISBN: 9780113309429
  • Price: £75.00
    (£90.00 inc. VAT)

Security Management Book and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310036
  • Price: £78.95
    (£94.74 inc. VAT)

Security Management CD-ROM and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310043
  • Price: £109.00
    (£130.80 inc. VAT)

ICT Infrastructure Management

This ITIL publication covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance, and for the first time, Systems Management.

ICT Infrastructure Management CD-ROM

  • Published: 06 Nov 2002
  • ISBN: 9780113309030
  • Price: £150.00
    (£180.00 inc. VAT)

ICT Infrastructure Management Book and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309979
  • Price: £99.00
    (£118.80 inc. VAT)

ICT Infrastructure Management CD-ROM and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309986
  • Price: £184.00
    (£220.80 inc. VAT)
» ICT Infrastructure Management CD-ROM demo
» Subscribe Online to ITIL ICT Infrastructure Management

Application Management

Embracing the Software Development Lifecycle, expanding the issues touched on in Software Lifecycle Support and Testing of IT Services. This ITIL Applications Management publication also provides more detail on Business Change with emphasis being placed on clear requirement definition and implementation of solutions.

Application Management Book

Application Management CD-ROM

  • Published: 13 Sep 2002
  • ISBN: 9780113309047
  • Price: £150.00
    (£180.00 inc. VAT)

Application Management Book and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309948
  • Price: £99.00
    (£118.80 inc. VAT)

Application Management CD-ROM and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113309955
  • Price: £184.00
    (£220.80 inc. VAT)
» Application Management CD-ROM demo
» Subscribe Online to ITIL Application Management

The Business Perspective

For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organisation's key principles and requirements. Issues covered in 'Business Perspective' include business continuity management, partnerships and outsourcing, surviving change and transformation of business practices through radical change.

» Business Perspective Volume 1 helps information services personnel align their activities with the needs of the business in order to deliver the greatest benefits.

Business Perspective Volume 1 CD-ROM

  • Published: 04 Feb 2005
  • ISBN: 9780113309726
  • Price: £150.00
    (£180.00 inc. VAT)

Business Perspective Volume 1 Book and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113310098
  • Price: £99.00
    (£118.80 inc. VAT)

Business Perspective Volume 1 CD-ROM and PDF

  • Published: 07 Sep 2005
  • ISBN: 9780113310104
  • Price: £184.00
    (£220.80 inc. VAT)
» Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors - from legislation to the climate.

Business Perspective Volume 2 CD-ROM

  • Published: 31 Oct 2006
  • ISBN: 9780113309719
  • Price: £150.00
    (£180.00 inc. VAT)

Business Perspective Volume 2 Book and PDF

  • Published: 29 Sep 2006
  • ISBN: 9780113310128
  • Price: £99.00
    (£118.80 inc. VAT)

Business Perspective Volume 2 CD-ROM and PDF

  • Published: 31 Oct 2006
  • ISBN: 9780113310135
  • Price: £184.00
    (£220.80 inc. VAT)

Business Perspective Volume 1 and 2 CD-ROM Set

  • Published: 31 Oct 2006
  • ISBN: 9780113309023
  • Price: £240.00
    (£288.00 inc. VAT)

Software Asset Management

Software is one of the most critical elements of information and communications technologies and most organisations have huge investments in software, whether internally developed or external procured. However organisations often do not invest commensurate effort into managing these software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and to explain what is required to perform it effectively and efficiently as identified in industry 'best practice'.

Software Asset Management Book

Software Asset Management CD-ROM

  • Published: 25 Nov 2003
  • ISBN: 9780113309443
  • Price: £75.00
    (£90.00 inc. VAT)

Software Asset Management Book and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310067
  • Price: £69.00
    (£75.80 inc. VAT)

Software Asset Management CD-ROM and PDF

  • Published: 14 Sep 2005
  • ISBN: 9780113310074
  • Price: £109.00
    (£130.80 inc. VAT)

Small-Scale Implementation

Adapted to provide sound processes for small organisations, this vital title will help any organisation with a small resource base implement all the key elements of ITIL. At the same time, it will act as a starting point for larger organisations either those under budget constraints or those who have departmentalised ITIL implementations.

Small-Scale Implementation

Superseded Titles


Due to the restructuring of ITIL, new books as they are published will supersede the existing titles in the IT Infrastructure Library. Limited interest in the older guidance means that TSO will no longer produce these as printed manuals. These products will now instead, only be available from TSO in PDF format as a set, while the following three titles will still be available in printed manual form.

Understanding and Improving

In Times of Radical Change

The ITIL Back Catalogue

The ITIL back catalogue represents an historical repository of knowledge on IT Service Management. Given its age, however, it is not part of OGC's current Best Practice Portfolio, and may not be updated in the future. The back catalogue is available as PDF downloads in three discrete sets each of which can be purchased on a single user basis or on a network user basis. For details of the titles that make up each set and information on how to purchase, visit www.tso.co.uk/ITIL/

Why use the best practices of ITIL?

Better Customer Services -

ITIL will enable you to deliver better services tailored to the specific needs of your customers. By offering services which have been designed and developed in consultation with the customer, based upon effective and appropriate underlying principles, the customer's working practices, goals and objectives can be more readily matched. The IT function is then perceived within your organisation as a business enabler.

Better Cost Effectiveness -

Each book within the ITIL series has been designed to facilitate the quality management of IT services, and of the IT infrastructure, in the organisation. This best practice approach is intended to assist organisations to provide a quality IT service within a business environment affected by budgetary constraints, skill shortages, system complexity, rapid change, current and future user requirements and growing user expectations.

Better Motivation and Productivity -

By encouraging staff to view IT service management as a recognised professional skill, especially through the qualifications and training available, competence sets can be readily defined and staff will focus on the right tasks, ultimately making them more effective in their work performance.

Who Uses ITIL? -

The ITIL approach has also been adopted by hundreds of organisations world-wide, including Microsoft, IBM, Barclays Bank, HSBC, Guinness and Procter & Gamble.

For further information, please visit www.itil.co.uk

For more information on ITIL and for details of training courses leading to professional qualifications, click here.

For further information or to purchase PDF downloads from the ITIL back catalogue, representing a historical repository of knowledge on IT Service Management, click here.