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SERVICE MANAGEMENT - ITIL® 2011 EDITION PUBLICATIONS

Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

The official ITIL 2011 edition portfolio includes:

AXELOS material 2011 edition

AXELOS products 2007 edition

More information on ITIL Versions:


ITIL 2011 edition publications

ITIL 2007 edition publications


AXELOS material 2011 edition


ITIL Service Strategy ITIL Service Strategy
As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.


ITIL Service Strategy Book

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ITIL Service Strategy PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313105
  • Price: £85.00 (£102.00 inc. VAT)
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ITIL Service Strategy Online Subscription

  • Sub. No.: 7003147
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Design ITIL Service Design


Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.


ITIL Service Design Book

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ITIL Service Design PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313112
  • Price: £85.00 (£102.00 inc. VAT)
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ITIL Service Design Online Subscription

  • Sub. No.: 7003148
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Transition ITIL Service Transition
Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.


ITIL Service Transition Book

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ITIL Service Transition PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313129
  • Price: £85.00 (£102.00 inc. VAT)
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ITIL Service Transition Online Subscription

  • Sub. No.: 7003155
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Operation ITIL Service Operation
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.


ITIL Service Operation Book

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ITIL Service Operation PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313136
  • Price: £85.00 (£102.00 inc. VAT)
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ITIL Service Operation Online Subscription

  • Sub. No.: 7003156
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Continual Service Improvement ITIL Continual Service Improvement

For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

ITIL Continual Service Improvement Book

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ITIL Continual Service Improvement PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313143
  • Price: £85.00 (£102.00 inc. VAT)
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ITIL Continual Service Improvement Online Subscription

  • Sub. No.: 7003157
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Lifecycle Publication Suite ITIL Service Lifecycle Publication Suite
ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .

Become a sponsor today! Fantastic opportunity to sponsor the ITIL 2011 suite Japanese translation.


ITIL Service Lifecycle Publication Suite Books

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ITIL Service Lifecycle Publication Suite PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
  • Price: £299.00 (£358.80 inc. VAT)
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ITIL Service Lifecycle Publication Suite Online Subscription

  • Sub. No.: 7003158
  • Price: £265.00 (£318.00 inc. VAT)
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ITIL Maturity Model and Self-assessment Service
The ITIL Maturity Model and Self-assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.


Full Self-Assessment Online Subscription

  • Sub. No.: 7003210
  • Price: £900.00 (£1,080.00 inc. VAT)
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Introduction to the ITIL Service Lifecycle Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.



Introduction to the ITIL Service Lifecycle Book

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Introduction to the ITIL Service Lifecycle PDF

  • Published: 07 Feb 2012
  • ISBN: 9780113313150
  • Price: £30.00 (£36.00 inc. VAT)
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Introduction to the ITIL Service Lifecycle Online Subscription

  • Sub. No.: 7003174
  • Price: £25.00 (£30.00 inc. VAT)
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Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL

Passing your ITIL Foundation Exam - Study Aid from the Official Publisher of ITILEndorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.


Passing your ITIL Foundation Exam App

Passing your ITIL Foundation Exam AppDesigned to support accredited ITIL training and authored by the CEO of Aspect Group Inc., Sharon Taylor, ITIL's chief examiner and Candace Dunwoodie, ITIL senior examiner, the app includes 300 exclusive questions to test your knowledge and support your learning.


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Key Element Guides

Key Element Guides







Key Element Guide ITIL Service Strategy

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Key Element Guide ITIL Service Strategy PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313716
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Strategy - Pack of 10

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Key Element Guide ITIL Service Design

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Key Element Guide ITIL Service Design PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313723
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Design - Pack of 10

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Key Element Guide ITIL Service Transition

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Key Element Guide ITIL Service Transition PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313730
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Transition - Pack of 10

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Key Element Guide ITIL Service Operation

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Key Element Guide ITIL Service Operation PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313747
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Operation - Pack of 10

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Key Element Guide ITIL Continual Service Improvement

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Key Element Guide ITIL Continual Service Improvement PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313754
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide Suite

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Key Element Guide Suite PDFs

  • Published: 20 Aug 2012
  • ISBN: 9780113313761
  • Price: £44.95 (£53.94 inc. VAT)
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Key Element Guide Suite - Online Subscription

  • Sub. No.: 7003199
  • Price: £39.95 (£47.94 inc. VAT)
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Essential ITIL - Downloadable PDF

Essential ITIL PDFThis downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes.

Essential ITIL - downloadable PDF

  • Published: 30 Apr 2013
  • ISBN: 9780113313945
  • Price: £2.08 (£2.50 inc. VAT)
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Operational Support and Analysis ITIL Intermediate Capability Handbook Operational Support and Analysis ITIL Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.


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PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314317
  • Price: £10.95 (£13.14 inc. VAT)
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Release, Control and Validation Intermediate Capability Handbook Release, Control and Validation Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.


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PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314355
  • Price: £10.95 (£13.14 inc. VAT)
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ITIL Foundation Handbook - Pocketbook from the Official Publisher of ITIL ITIL 2011 Foundation Handbook
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.


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Finnish Translation - Book

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PDF

  • Published: 08 Feb 2012
  • ISBN: 9780113313518
  • Price: £10.95 (£13.14 inc. VAT)
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Finnish Translation - PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314218
  • Price: £14.50 (£17.40 inc. VAT)
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Online Subscription

  • Sub. No.: 7003203
  • Price: £11.95 (£14.34 inc. VAT)
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ITIL Lite: A Road Map to Full or Partial ITIL Implementation ITIL Lite jacket image
ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

ITIL Lite - Book

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Secrets of Service Level Management - A process owner's guide ITIL Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.


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PDF

  • Published: 27 Aug 2013
  • ISBN: 9780113313877
  • Price: £45.00 (£54.00 inc. VAT)
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Collaborative Consulting Collaborative Consulting jacket image


This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

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PDF

  • Published: 05 Sep 2013
  • ISBN: 9780113313921
  • Price: £35.00 (£42.00 inc. VAT)
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ITIL and ISO/IEC 20000: A Practical Handbook ITIL and ISO/IEC 20000: A Practical Handbook
The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.


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PDF

  • Published: 30 Aug 2013
  • ISBN: 9780113314119
  • Price: £35.00 (£42.00 inc. VAT)
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Release, Control and Validation ITIL 2011 Intermediate Capability Handbook Release, Control and Validation ITIL


Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.


Book

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PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314355
  • Price: £10.95 (£13.14 inc. VAT)
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Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook Operational Support and Analysis ITIL Intermediate Capability Handbook - Pack of 10


Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.


Book

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PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314317
  • Price: £10.95 (£13.14 inc. VAT)
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Passing your ITIL Managing Across the Lifecycle Exam Passing your ITIL Managing Across the Lifecycle Exam


Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

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PDF

  • Published: 04 Jun 2014
  • ISBN: 9780113314393
  • Price: £35.00 (£42.00 inc. VAT)
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AXELOS products 2007 edition


Passing Your ITIL Intermediate Exams – Study Aid from the Official Publisher of ITIL passing itil intermediate
This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies.

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PDF

  • Published: 16 Feb 2010
  • ISBN: 9780113312436
  • Price: £30.00 (£36.00 inc. VAT)
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Building an ITIL-based Service Management Department Building an ITIL Based Service Management Department
ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.

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PDF

  • Published: 14 Jul 2009
  • ISBN: 9780113312054
  • Price: £32.00 (£38.40 inc. VAT)
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ITIL V3 Guide to Software Asset Management ITIL V3
Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, 'ITIL V3 Guide to Software Asset Management', contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures.

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PDF

  • Published: 20 Aug 2009
  • ISBN: 9780113311965
  • Price: £45.00 (£54.00 inc. VAT)
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ITIL V3 Small-Scale Implementation ITIL V3 Small-Scale Implementation
'ITIL V3 Small-Scale Implementation' provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.

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PDF

  • Published: 30 Sep 2009
  • ISBN: 9780113311163
  • Price: £40.00 (£48.00 inc. VAT)
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Agile Project and Service Management - Delivering IT Services using PRINCE2® ITIL and DSDM® Atern® Agile Project and Service Management - Delivering IT Services using PRINCE2, ITIL and DSDM Atern
This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE®, ITIL and DSDM® Atern®', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.

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Release, Control and Validation ITIL V3 Intermediate Capability Handbook Release, Control and Validation ITIL V3 Intermediate Capability Handbook


This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

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Operational Support and Analysis ITIL V3 Intermediate Capability Handbook Operational Support and Analysis ITIL V3 Intermediate Capability Handbook


This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

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Planning to Implement Service Management Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook

This handbook provides advice and guidance to organisations considering implementing service management.


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  • Published: 31 Mar 2011
  • ISBN: 9780113312610
  • Price: £65.00 (£78.00 inc. VAT)
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Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook Planning, Protection and Optimization ITIL V3 Intermediate Capability Handbook


This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.

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Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM) Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (WKIDM)


This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook


This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

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