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ITILŪ Service Strategy - PDF

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)
Price: £85.00 (£102.00 inc. VAT)
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As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.

Key features

  • A practical, step-by-step approach to IT service strategy that covers key principles, recommended processes and activities, potential challenges and risks and critical success factors

  • Provides a standard, professional approach to service strategy that can improve customer satisfaction, reduce costs, improve efficiencies and help service providers to identify business opportunities

  • Demonstrates how service providers can prove their value to organizations by directly linking their activities to positive business outcomes

  • Gives service providers the tools to organize themselves more efficiently and effectively, as well as the skills to respond quickly to market changes in order to ensure a competitive advantage

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 483 pages ISBN 9780113313105
Size 20.9Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 23 Aug 2011
Availability Available Immediately Availability help (opens in new window)
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