Service Transition (Chinese Translation) Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

Stationery Office

Price: £85.00

Larger image

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change

• Knowledge management

• Service knowledge management system

• Methods, practices and tools

• Measurement and control

• Companion best practices.

ITIL Version 3 Lifecycle Process Model

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Extent	228 pages	ISBN	9780113312337
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	23 Jun 2010
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges