ITIL Lite: A Road Map to Full or Partial ITIL Implementation
- Malcolm Fry
- TSO (The Stationery Office)
'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.
This publication is based around a project template to help readers prepare their own project. Ideal for those departments whose budgets have been reduced but who still want to improve key processes and functions.
Outlines the challenges of implementing V3.
Discusses the ITIL V3 operational processes and functions.
Categorises ITIL V3 components.
Provides a step by step guide to implementing selected components.
ITILŪ Lite and ITIL Version 2
For those looking to make the transition from Version 2 to Version 3, ITIL Lite is the ideal companion. The publication discusses how best to harness what has been completed so far by your organization and how to consolidate these services with V3 processes by using gap analysis and process maturity modelling. It provides templates for process implementation based around an existing V2 environment and explains how, depending on what you hope to achieve, a 'Lite' solution can transform your V2 offering into a V3 one.
> ITIL Version 3 Publication Reviews (opens in new window)
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> ITIL Version 3 Lifecycle Process Model (opens in a new window)
> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)
Name: Dave Jones
Organisation: Pink Elephant EMEA
"The book takes what could be viewed as a complicated subject and breaks it into easily understandable and manageable chunks. It does not insist on using only one aspect of Best Practices but instead encourages and promotes an amalgamation of approches to achieve the required result for individual organisations. The recognition and acceptance that one size does not fit all is very well-used and explained. A must read not only for those starting out on their first implementation but also for the "done it and got the tee shirt" brigade looking for more effective ways of implementing new service or improving existing ones."
Name: Tricia Lewin
"This book looks at the way organizations can determine which areas of ITIL can be implemented if they cannot afford to cover all the recommendations. It develops a way in which the components can be categorized and also shows in some detail how to decompose processes down to the key activities that are required and how to develop the relevant work instructions.. It shows how the project to implement ITIL lite should be planned and suitable approaches to the way that it should be documented. There is a heavy emphasis on the key processes that support the day to day activities of Service Management and is suited to people who are setting out on the ITIL journey, although some knowledge of the ITIL books is really pre-requisite reading."
|Size||216 x 216mm||Price||£30.00|
|Format||Paperback||Published||09 Mar 2010|
|Availability||Out of stock - available to order||Delivery||Delivery options and charges|