Key Element Guide Suite

1st impression – Set of 5

Author:

Office of Government Commerce

Publisher:

TSO (The Stationery Office)

Price: £38.00

Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice' and what compliance means. The main focus of each Key Element Guide is to provide an overview of the principles, objectives, key elements, roles and responsibilities, challenges, and key lessons for each of the five elements of the service lifecycle.

Key features:

• Contains one copy of each of the Key Element Guides: Key Element Guide Service Strategy, Key Element Guide Service Design, Key Element Guide Service Transition, Key Element Guide Service Operation, and Key Element Guide Continual Service Improvement.

• Written by the original ITIL V3 Project authoring team and quality assured by members of the itSMF, and produced in conjunction with itSMF International.

• Resources to use prior to starting an Intermediate Lifecycle Course.

• Discusses key terms and fundamental concepts used in ITIL.

• Provides guidance on other ITIL publications and links to external practice, frameworks and standards.

• The Key Element Guides can be bought individually in packs of 10, available below.

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	Pack of 5	ISBN	9780113310883
Size	108 x 140mm	Price	£38.00
Format	Paperback	Published	31 Mar 2008
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges