Service Design Book

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00

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ITIL 2011 Editions have published! To find out more click here

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITILRefreshRegister. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service design objectives and elements

• Selecting the service design model

• Cost models

• Benefit/risk analysis

• Implementing service design

• Measurement and control

Related resources:

> 'Service Design' Contents and Introduction - PDF (128Kb)

> 'Service Design' Publication Review

> 'Service Design' 1st Impression Amendments - PDF (202Kb)

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

Extent	334 pages	ISBN	9780113310470
Size	215 x 280mm	Price	£85.00
Format	Paperback	Published	03 Sep 2007
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges