ITIL V3 Small-Scale Implementation Book

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £40.00

'ITIL V3 Small-Scale Implementation' has been updated in line with ITIL Version 3, the Service Lifecycle approach. It provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it and wish to improve their IT Service Management. The publication discusses the significance of size, the characteristics of small organisations and how to scale ITIL down for small organisations.

Key features:

• A practical guide to scaling ITIL for use in smaller organisations.

• Publication structure follows the Lifecycle approach, looking at how each phase of the lifecycle can be scaled for Small and Medium Businesses.

• Uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions.

• Suggest roles and role combinations suitable for a smaller organisation.

Related resources:

> ITIL V3 Small-Scale Implementation publication review by Ivor Macfarlane, Director of itSMF International (opens in a new window).

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent	tbc	ISBN	9780113310784
Size	216 x 216mm	Price	£40.00
Format	Paperback	Published	28 Aug 2009
Availability	In Stock: 1 - 2 days	Delivery	Delivery options and charges