A Statistical Breakdown of Complaints About Primary Care Trusts and Relevant Care Trusts 2010-11

HC 1523, Eleventh Report of the Health Service Commissioner for England Session 2010-12

Author:

Parliamentary and Health Service Ombudsman

Publisher:

TSO (The Stationery Office)

Price: £16.00

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'A Statistical Breakdown of Complaints About Primary Care Trusts and Relevant Care Trusts 2010-11 (HC 1523)' is a supplement to the main report 'Listening and learning: the Ombudsman's review of complaint handling by the NHS in England in 2010-11' (listed below) which displays the Ombudsman's more detailed data on complaints about primary care trusts and relevant care trusts.

For each trust the data shows how many complaints:

• were received;

• resolved through intervention;

• accepted for investigation; and

• reported on (with the percentage upheld, partly upheld and not upheld).

The data is presented in four categories, according to whether the complaint was about:

• the trust itself (PCT or care trust);

• a GP or GP practice;

• a dentist of dental practice; or

• opticians, pharmacies or healthcare funded by the trust but provided by a private company.

Extent	45 pages	ISBN	9780102975093
Size	A4	Price	£16.00
Format	Paperback	Published	18 Oct 2011
Availability	Colour copy: 3 - 5 days	Delivery	Delivery options and charges