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itSMF International Best Management Practice Inform IT



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Planning, Protection and Optimization: ITIL® 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes....more

Service Offerings and Agreements: ITIL® 2011 Intermediate Capability Handbook

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL intermediate capability qualification. It is a handy, portable reference source for practitioners who work with these processes....more

Operational Support and Analysis ITIL Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource ...more

Release, Control and Validation Intermediate Capability Handbook

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the ...more

Portfolio, Programme and Project Offices (P30®) - 2013 edition - Book

Portfolio, programme and project offices are widely used to support best-practice in organizations of all sizes, across public and private sectors. This Portfolio, Programme and Project Offices (P3O®) publication builds on the references in PRINCE2®, Managing Successful Programmes (MSP®), and Management of Risk (M_o_R®) ...more

Collaborative Consulting - Downloadable PDF

This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements. ...more

  • Published: 05 Sep 2013
  • ISBN: 9780113313921
  • £35.00
    (£42.00 inc. VAT)

Managing Successful Programmes (MSP®) Study Guide - Downloadable PDF

This study guide covers the MSP Foundation, Practitioner and Advanced Practitioner qualifications. Its purpose is to provide supporting information to candidates to help them take the MSP qualification. ...more

  • Published: 05 Sep 2013
  • ISBN: 9780113313969
  • £25.00
    (£30.00 inc. VAT)

ISO/IEC 20000 and ITIL®: A Practical Handbook - Downloadable PDF

The purpose of this PDF is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard....more

  • Published: 30 Aug 2013
  • ISBN: 9780113314119
  • £35.00
    (£42.00 inc. VAT)