ITIL Service Operation Online Subscription

Individual User

Author:

Cabinet Office

Price: £75.00 (£90.00 inc. VAT)

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'ITIL Service Operation' introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control.

An Online Subscription gives you access to the latest authoritative text. Functionality includes:

• Dynamic content

• Easy navigation

• Bookmarking

• History

• Cross-linking between chapters

• Pop-up glossary of terms.

ITIL 2011 Edition – The ITIL 2011 edition Online Subscription went live on 25 August and this new edition supersedes the 2007 version. If you had an active subscription on this date you will automatically receive this at no additional cost. For further details about the 2011 edition, click here. If you have any queries please contact digital@tso.co.uk.

Packages are available for those wanting to obtain electronic multi-user access across an organisation. Please email ITILOnline@tso.co.uk to discuss your requirements or contact us on +44 (0)1603 696701.

Related resources:

> ITIL Update FAQs - October 2011 (PDF - 677Kb)

> ITIL Recommended Reading Diagram (PDF - 66.5Kb)

> Service Operation Online Subscription Demo

> Download 'Service Operation' Contents and Introduction - PDF (234Kb)

> Download 'Service Operation' Publication Review.

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Extent	N/A	Sub. No.	7003156
Size	N/A	Price	£75.00 (£90.00 inc. VAT)
Format	Online Subscription	Frequency	Annual
Availability	Available to order