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ITILŪ Service Operation - PDF

Cabinet Office
TSO (The Stationery Office)
Price: £85.00 (£102.00 inc. VAT)
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Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

Key features

  • Describes the processes, functions, organization and tools required to deliver and support IT services, with guidance on service management processes, technology and people management

  • Demonstrates how effective service operation can deliver significant business benefits, including reduced costs and improved efficiency

  • Enables IT service improvements through guidance on monitoring performance, assessing metrics and gathering operational data

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 370 pages ISBN 9780113313136
Size 14.2Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 23 Aug 2011
Availability Available Immediately Availability help (opens in new window)
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