ITILŪ Service Operation - PDF
- Cabinet Office
- TSO (The Stationery Office)
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.
Describes the processes, functions, organization and tools required to deliver and support IT services, with guidance on service management processes, technology and people management
Demonstrates how effective service operation can deliver significant business benefits, including reduced costs and improved efficiency
Enables IT service improvements through guidance on monitoring performance, assessing metrics and gathering operational data
Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.
ITIL Service Operation is part of the most widely recognised framework for IT service management in the world, utilised by thousands of organizations - small and large - within both the public and private sector.
To deliver the best possible IT service management strategy, the recommendation is that ITIL Service Operation should be used in conjunction with the other core ITIL best-practice publications - ITIL Service Strategy, ITIL Service Design, ITIL Service Transition and ITIL Continual Service Improvement.
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> ITIL Update FAQs - October 2011 (PDF - 677Kb)
> ITIL 2011 Edition Publication Reviews (opens in new window)
> ITIL Recommended Reading Diagram (PDF - 66.5Kb)
|Size||14.2Mb||Price||£85.00 (£102.00 inc. VAT)|
|Format||Downloadable PDF||Published||23 Aug 2011|