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ITILŪ Service Operation - Book

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Browse inside 9780113313075: ITILŪ Service Operation - Book

Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.

Key features

  • Describes the processes, functions, organization and tools required to deliver and support IT services, with guidance on service management processes, technology and people management

  • Demonstrates how effective service operation can deliver significant business benefits, including reduced costs and improved efficiency

  • Enables IT service improvements through guidance on monitoring performance, assessing metrics and gathering operational data

  • Part of the ITIL lifecycle suite - the only source from which the ITIL exam questions are taken.

Extent 384 pages ISBN 9780113313075
Size 215 x 280mm Price £85.00
Format Paperback Published 29 Jul 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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