Passing your ITILŪ Foundation Exam (German Translation)
Study Aid from the Official Publisher of ITIL
'Passing your ITILŪ Foundation Exam (German Translation)' is endorsed by APM Group, the official ITIL Accreditor and is suitable for those taking the ITIL foundation exam against the 2009 syllabus. It provides an overview of the purpose, objectives and format of this examination and offers a top-level introduction to the service lifecycle and each of its five components.
The book includes sample questions and a mock foundation exam, with thoroughly explained answers.
In line with the 2009 syllabus.
Contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario.
Contains questions at the end of each chapter to reinforce learning.
Includes a mock exam with an answer key and rationale to aid understanding.
Uses terminology consistent with the 2007 ITIL service management practices and the ITIL glossary, acronyms and definitions.
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)
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