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Passing your ITILŪ Foundation Exam (German Translation)

Study Aid from the Official Publisher of ITIL

Author:
Cabinet Office
Publisher:
TSO (The Stationery Office)

'Passing your ITILŪ Foundation Exam (German Translation)' is endorsed by APM Group, the official ITIL Accreditor and is suitable for those taking the ITIL foundation exam against the 2009 syllabus. It provides an overview of the purpose, objectives and format of this examination and offers a top-level introduction to the service lifecycle and each of its five components.

The book includes sample questions and a mock foundation exam, with thoroughly explained answers.

Key features:

  • In line with the 2009 syllabus.

  • Contains a case study to help reinforce learning and aid comprehension by placing the theory into an easy to understand scenario.

  • Contains questions at the end of each chapter to reinforce learning.

  • Includes a mock exam with an answer key and rationale to aid understanding.

  • Uses terminology consistent with the 2007 ITIL service management practices and the ITIL glossary, acronyms and definitions.

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

> An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent 188 pages ISBN 9780113312689
Size 216mm x 216mm Price £30.00
Format Paperback Published 04 Nov 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
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