Continual Service Improvement (Spanish Translation) PDF

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £90.00 (£108.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit the ITIL Version 3 Register and Online Survey page. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Business and technology drivers for improvement

• Justification

• Business, financial and organisational improvements

• Methods, practices and tools

• Measurement and control

• Companion best practices.

View this page in Spanish - Word document (405KB)

ITIL Version 3 Lifecycle Process Model

Download Continual Service Improvement Publication Review in English.

Download Continual Service Improvement Contents and Introduction in English - PDF (170KB)

Download Continual Service Improvement 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

Review this publication.

Electronic Publications: This is an electronic publication in PDF format. For more information on purchasing and downloading electronic publications please visit the Downloads section within the help pages.

Extent	242 pages	ISBN	9780113312474
Size	11.46MB	Price	£90.00 (£108.00 inc. VAT)
Format	Downloadable PDF	Published	07 Apr 2010
Availability	Available Immediately