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ITIL V3 Foundation Handbook

Pocketbook from the Official Publisher of ITIL - Single Copy

Author:
Ashley Hanna, John Windebank, Simon Adams, John Sowerby, Stuart Rance, Alison Cartlidge
Publisher:
TSO (The Stationery Office)
ITIL V3 Foundation Handbook - Front

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Price: £9.95
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Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle; Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. These chapters contain an overview of each of the process and functions in the lifecycle including value, scope, activities and metrics.

Key features:

  • Provides a concise summary of ITIL V3

  • Follows the 2009 ITIL V3 Foundation syllabus

  • Contains a glossary of syllabus definitions.

"Very useful for both the ITIL Foundation student attending training as well as the instructor. Could be used as part of handouts during or even better, before training." Michael Imhoff Nielsen, IBM Denmark.

This is a single copy: packs of 10 are available below (ISBN 9780113311989).

Related resources:

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

'An Introductory Overview of ITIL V3' Pocketbook. (PDF - 647Kb)

Extent 190 pages ISBN 9780113311972
Size 108 x 140mm Price £9.95
Format Paperback Published 16 Jun 2009
Availability Out of Print: but may be available to order Availability help (opens in new window) Delivery Delivery options and charges
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