Service Strategy (Japanese Translation) PDF
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Service Management strategy and value planning.
Linking IT service strategy to business needs.
Planning and implementing service strategy.
A PDF allows for easy access while you're on the move:
Basic downloadable PDF: searchable with a bookmarking function.
Please see our PDF Downloads help page for more information on purchasing and downloading electronic publications.
View this page in Japanese - Word document (498Kb)
Download 'Service Strategy' Contents and Introduction - PDF (234KB)
(£102.00 inc. VAT)
|Format||Downloadable PDF||Published||22 Jan 2009|