Service Delivery (Spanish Translation) PDF

12th impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £65.00 (£78.00 inc. VAT)

Service Delivery is the second element in the new ITIL Infrastructure Library to be published. Service providers need to offer business users adequate support: Service Delivery covers all aspects that must be taken into consideration.

Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management, Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

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Extent	359 pages	ISBN	9780113311743
Size	16.65Mb	Price	£65.00 (£78.00 inc. VAT)
Format	Downloadable PDF	Published	30 Jan 2009
Availability	Available Immediately