Service Operation (French Translation) PDF

2nd impression

Author:

Office of Government Commerce (OGC)

Publisher:

TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

The title introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core ITIL V3 titles from OGC's Best Practice range published by TSO shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced.

This publication includes concepts and guidance in:

• Application Management

• Change Management

• Operations Management

• Control processes and function

• Scaleable practices

• Measurement and control.

A PDF allows for easy access while you're on the move:

• Single user

• Non-networkable

• Basic downloadable PDF: searchable with a bookmarking function.

Please see our PDF Downloads help page for more information on purchasing and downloading electronic publications.

ITIL Version 3 Lifecycle Process Model

Download 'Service Operation' Contents and Introduction in English - PDF (107KB)

Download 'Service Operation' Publication Review in English.

Download 'Service Operation' 1st Impression Amendments in English.

Download 'An Introductory Overview of ITIL V3' Pocketbook in English.

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Extent	324 pages	ISBN	9780113311484
Size	12.0Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	22 Apr 2009
Availability	Available Immediately