Service Operation PDF
- Office of Government Commerce (OGC)
- TSO (The Stationery Office)
ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.
Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Control processes and function
Measurement and control
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> 'Service Operation' Contents and Introduction - PDF (107Kb)
> 'Service Operation' 1st Impression Amendments - PDF (84Kb)
> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)
> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)
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|Format||Downloadable PDF||Published||05 Jun 2007|
|Availability||Out of Print: but may be available to order|