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Service Operation PDF

2nd impression

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Office of Government Commerce (OGC)
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TSO (The Stationery Office)
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Browse inside 9780113310531: Service Operation PDF

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

  • Application Management

  • Change Management

  • Operations Management

  • Control processes and function

  • Scaleable practices

  • Measurement and control

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Related resources:

> 'Service Operation' Contents and Introduction - PDF (107Kb)

> 'Service Operation' 1st Impression Amendments - PDF (84Kb)

> 'Service Operation' Publication Review

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

Extent 263 pages ISBN 9780113310531
Size 1.72Mb Price £85.00 (£102.00 inc. VAT)
Format Downloadable PDF Format help (opens in new window) Published 05 Jun 2007
Availability Out of Print: but may be available to order Availability help (opens in new window)
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Service Operation Online Subscription

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Available translations:

Service Operation (French Translation) Book

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Service Operation (French Translation) PDF

  • Published: 22 Apr 2009
  • ISBN: 9780113311484
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Service Operation (German Translation) Book

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Service Operation (German Translation) PDF

  • Published: 24 Dec 2008
  • ISBN: 9780113311798
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Service Operation (Japanese Translation) PDF

  • Published: 22 Jan 2009
  • ISBN: 9780113311859
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