Service Operation PDF

2nd impression

Author:: Office of Government Commerce (OGC)
Publisher:: TSO (The Stationery Office)

Price: £85.00 (£102.00 inc. VAT)

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former Service Support and Service Delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Application Management
Change Management
Operations Management
Control processes and function
Scaleable practices
Measurement and control

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Related resources:

> 'Service Operation' Contents and Introduction - PDF (107Kb)

> 'Service Operation' 1st Impression Amendments - PDF (84Kb)

> 'Service Operation' Publication Review

> Core Study Material for ITIL V3 Qualifications Diagram (PDF - 88Kb)

> ITIL Version 3 Lifecycle Process Model

> 'An Introductory Overview of ITIL V3' Pocketbook (PDF - 647Kb)

> 'Everything you wanted to know about ITIL in less than one thousand words' White Paper by Jane Clark, Management Consultant from Connect Sphere Limited (PDF - 556Kb)

Extent	263 pages	ISBN	9780113310531
Size	1.72Mb	Price	£85.00 (£102.00 inc. VAT)
Format	Downloadable PDF	Published	05 Jun 2007
Availability	Available Immediately