Service delivery CD-ROM + PDF pack

IT infrastructure library

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Corporate Author:

OGC - Office of Government Commerce

Publisher:

TSO (The Stationery Office)

ITIL is the most widely accepted approach to IT service management in the world. Based on the collective experience of commercial and government practitioners it provides a comprehensive and consistent set of best practices. Service Delivery covers all aspects that must be taken into consideration by Service Providers in order to offer business users adequate support. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.

Extent	N/A	ISBN	9780113309894
Size	N/A	Price	£184.00 (£220.80 inc. VAT)
Format	pack	Published	07 Sep 2005
Availability	Out of Print: but may be available to order	Delivery	Delivery options and charges