Skip to content

Visit tso.co.uk

Quick Search

Search by:

Service Management – ITIL® 2011 Edition Publications

Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

For details of this ITIL 2011 Edition read our FAQs.

> ITIL Update FAQs - Summer 2011 (PDF - 496Kb)

The Official ITIL 2011 Edition Portfolio includes:

AXELOS Material 2011 Edition


More information on ITIL Versions:


ITIL 2007 Edition Publications


AXELOS Material 2011 Edition


ITIL Service Strategy ITIL Service Strategy
As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.


Service Strategy Book

Save
Add to Basket

Service Strategy PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313105
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

Service Strategy Online Subscription

  • Sub. No.: 7003147
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Service Design ITIL Service Design

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.


Service Design Book

Save
Add to Basket

Service Design PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313112
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

Service Design Online Subscription

  • Sub. No.: 7003148
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Service Transition ITIL Service Transition
Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.


Service Transition Book

Save
Add to Basket

Service Transition PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313129
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

Service Transition Online Subscription

  • Sub. No.: 7003155
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Service Operation ITIL Service Operation
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.


Service Operation Book

Save
Add to Basket

Service Operation PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313136
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

Service Operation Online Subscription

  • Sub. No.: 7003156
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Continual Service Improvement ITIL Continual Service Improvement

For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Continual Service Improvement Book

Save
Add to Basket

Continual Service Improvement PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313143
  • Price: £85.00 (£102.00 inc. VAT)
Save
Add to Basket

Continual Service Improvement Online Subscription

  • Sub. No.: 7003157
  • Price: £75.00 (£90.00 inc. VAT)
Save
Add to Basket

ITIL Lifecycle Publication Suite ITIL Lifecycle Publication Suite
ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .


ITIL Lifecycle Publication Suite Books

Save
Add to Basket

ITIL Lifecycle Publication Suite PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
  • Price: £299.00 (£358.80 inc. VAT)
Save
Add to Basket

ITIL Lifecycle Publication Suite Online Subscription

  • Sub. No.: 7003158
  • Price: £265.00 (£318.00 inc. VAT)
Save
Add to Basket

ITIL Maturity Model and Self-assessment Service
The ITIL Maturity Model and Self-assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaires - one questionnaire for each of the 26 ITIL processes and 4 ITIL functions. Each process or function questionnaire is made up of five parts.


Full Self-Assessment Online Subscription

  • Sub. No.: 7003210
  • Price: £900.00 (£1,080.00 inc. VAT)
Save
Add to Basket

Passing your ITIL Foundation Exam App

Passing your ITIL Foundation Exam AppDesigned to support accredited ITIL training and authored by the CEO of Aspect Group Inc., Sharon Taylor, ITIL's chief examiner and Candace Dunwoodie, ITIL senior examiner, the app includes 300 exclusive questions to test your knowledge and support your learning.


Find out more...

Introduction to the ITIL Service Lifecycle Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.



Introduction to the ITIL Service Lifecycle Book

Save
Add to Basket

Introduction to the ITIL Service Lifecycle PDF

  • Published: 07 Feb 2012
  • ISBN: 9780113313150
  • Price: £30.00 (£36.00 inc. VAT)
Save
Add to Basket

Introduction to the ITIL Service Lifecycle Online Subscription

  • Sub. No.: 7003174
  • Price: £25.00 (£30.00 inc. VAT)
Save
Add to Basket

Passing Your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL

Passing your ITIL Foundation Exam - Study Aid from the Official Publisher of ITILEndorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.


Key Element Guides

Key Element Guides







Key Element Guide ITIL Service Strategy

Save
Add to Basket

Key Element Guide ITIL Service Strategy PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313716
  • Price: £9.95 (£11.94 inc. VAT)
Save
Add to Basket

Key Element Guide ITIL Service Strategy - Pack of 10

Save
Add to Basket

Key Element Guide ITIL Service Design

Save
Add to Basket

Key Element Guide ITIL Service Design PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313723
  • Price: £9.95 (£11.94 inc. VAT)
Save
Add to Basket

Key Element Guide ITIL Service Design - Pack of 10

Save
Add to Basket

Key Element Guide ITIL Service Transition

Save
Add to Basket

Key Element Guide ITIL Service Transition PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313730
  • Price: £9.95 (£11.94 inc. VAT)
Save
Add to Basket

Key Element Guide ITIL Service Transition - Pack of 10

Save
Add to Basket

Key Element Guide ITIL Service Operation

Save
Add to Basket

Key Element Guide ITIL Service Operation PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313747
  • Price: £9.95 (£11.94 inc. VAT)
Save
Add to Basket

Key Element Guide ITIL Service Operation - Pack of 10

Save
Add to Basket

Key Element Guide ITIL Continual Service Improvement

Save
Add to Basket

Key Element Guide ITIL Continual Service Improvement PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313754
  • Price: £9.95 (£11.94 inc. VAT)
Save
Add to Basket

Key Element Guide Suite

Save
Add to Basket

Key Element Guide Suite PDFs

  • Published: 20 Aug 2012
  • ISBN: 9780113313761
  • Price: £44.95 (£53.94 inc. VAT)
Save
Add to Basket

Key Element Guide Suite - Online Subscription

  • Sub. No.: 7003199
  • Price: £39.95 (£47.94 inc. VAT)
Save
Add to Basket

Essential ITIL - Downloadable PDF

Essential ITIL PDFThis downloadable PDF provides a short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes.

Essential ITIL - downloadable PDF

  • Published: 30 Apr 2013
  • ISBN: 9780113313945
  • Price: £2.08 (£2.50 inc. VAT)
Save
Add to Basket

ITIL Foundation Handbook - Pocketbook from the Official Publisher of ITIL ITIL 2011 Foundation Handbook
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.


Book

Save
Add to Basket

Finnish Translation - Book

Save
Add to Basket

Book Pack x 10

Save
Add to Basket

PDF

  • Published: 08 Feb 2012
  • ISBN: 9780113313518
  • Price: £10.95 (£13.14 inc. VAT)
Save
Add to Basket

Finnish Translation - PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314218
  • Price: £14.50 (£17.40 inc. VAT)
Save
Add to Basket

Online Subscription

  • Sub. No.: 7003203
  • Price: £11.95 (£14.34 inc. VAT)
Save
Add to Basket

ITIL Lite: A Road Map to Full or Partial ITIL Implementation ITIL Lite jacket image
ITIL Lite has been updated to align with the ITIL 2011 editions. This new edition reflects the latest ITIL best practice, it is aimed at encouraging organizations to adopt ITIL by selecting and implementing key ITIL 2011 components.

ITIL Lite - Book

Save
Add to Basket

Secrets of Service Level Management - A process owner's guide ITIL Secrets of Service Level Management

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.


Book

Save
Add to Basket

PDF

  • Published: 27 Aug 2013
  • ISBN: 9780113313877
  • Price: £45.00 (£54.00 inc. VAT)
Save
Add to Basket

Collaborative Consulting Collaborative Consulting jacket image


This publication is a guide to IT service management consulting. It is distillation of experience in service management with ITIL that should help practitioners, consultants and managers gain insight on how to approach service management engagements.

Book

Save
Add to Basket

PDF

  • Published: 05 Sep 2013
  • ISBN: 9780113313921
  • Price: £35.00 (£42.00 inc. VAT)
Save
Add to Basket

ITIL and ISO/IEC 20000: A Practical Handbook ITIL and ISO/IEC 20000: A Practical Handbook
The purpose of this publication is to provide your organization with a pragmatic approach to effectively implementing service management, incorporating practices from the ITIL framework and the ISO/IEC 20000 standard.


Book

Save
Add to Basket

PDF

  • Published: 30 Aug 2013
  • ISBN: 9780113314119
  • Price: £35.00 (£42.00 inc. VAT)
Save
Add to Basket

Release, Control and Validation Intermediate Capability Handbook Release, Control and Validation Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.


Book

Save
Add to Basket

Book Pack x 10

Save
Add to Basket

PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314355
  • Price: £10.95 (£13.14 inc. VAT)
Save
Add to Basket

Operational Support and Analysis ITIL Intermediate Capability Handbook Operational Support and Analysis ITIL Intermediate Capability Handbook
Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.


Book

Save
Add to Basket

Book Pack x 10

Save
Add to Basket

PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314317
  • Price: £10.95 (£13.14 inc. VAT)
Save
Add to Basket

Release, Control and Validation ITIL 2011 Intermediate Capability Handbook Release, Control and Validation ITIL


Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification.


Book

Save
Add to Basket

PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314355
  • Price: £10.95 (£13.14 inc. VAT)
Save
Add to Basket

Book Pack x 10

Save
Add to Basket

Operational Support and Analysis ITIL 2011 Intermediate Capability Handbook Operational Support and Analysis ITIL Intermediate Capability Handbook - Pack of 10


Updated in line with the ITIL 2011 editions and the Operational Support and Analysis (OSA) syllabus, this quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification.


Book

Save
Add to Basket

PDF

  • Published: 20 Nov 2013
  • ISBN: 9780113314317
  • Price: £10.95 (£13.14 inc. VAT)
Save
Add to Basket

Book Pack x 10

Save
Add to Basket

Passing your ITIL Managing Across the Lifecycle Exam Passing your ITIL Managing Across the Lifecycle Exam


Aligned to the latest ITIL guidance and the Managing Across the Lifecycle (MALC) syllabus, this study aid from the Official Publisher of ITIL provides guidance to support students as they prepare for their MALC qualification.

Book

Save
Add to Basket

PDF

  • Published: 04 Jun 2014
  • ISBN: 9780113314393
  • Price: £35.00 (£42.00 inc. VAT)
Save
Add to Basket
Secure Site by Verisign - click to verify