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Service Management – ITIL® 2011 Edition Publications

Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

For details of this ITIL 2011 Edition read our FAQs.

> ITIL Update FAQs - Summer 2011 (PDF - 496Kb)

The Official ITIL 2011 Edition Portfolio includes:

Core Cabinet Office Material 2011 Edition

Cabinet Office Derived Products

TSO Derived Products

More information on ITIL Versions:


ITIL 2007 Edition Publications


Core Cabinet Office Material 2011 Edition


ITIL Service Strategy ITIL Service Strategy
As the introduction, and heart, of the service lifecycle, ITIL Service Strategy is ideal for both service provider executives and their business customers. It provides a well-defined, best-practice approach to creating and managing a sound IT service strategy that can deliver significant business benefits.


Service Strategy Book

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Service Strategy PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313105
  • Price: £85.00 (£102.00 inc. VAT)
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Service Strategy Online Subscription

  • Sub. No.: 7003147
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Design ITIL Service Design

Through the service design stage of the service lifecycle, you can turn your strategy into a cost-effective plan that meets both current and future business needs. ITIL Service Design provides a best-practice framework that will give you the knowledge and skills necessary to design IT solutions that consistently meet customer requirements and deliver business benefits.


Service Design Book

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Service Design PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313112
  • Price: £85.00 (£102.00 inc. VAT)
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Service Design Online Subscription

  • Sub. No.: 7003148
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Transition ITIL Service Transition
Essential reading for any IT professional looking to deliver change, ITIL Service Transition provides best-practice guidance on managing service change in a timely, cost-effective manner with minimal disruption to operations, customers, users and the business.


Service Transition Book

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Service Transition PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313129
  • Price: £85.00 (£102.00 inc. VAT)
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Service Transition Online Subscription

  • Sub. No.: 7003155
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Service Operation ITIL Service Operation
Ensuring the successful, day-to-day delivery of IT services, service operation is a critical stage of the service lifecycle. ITIL Service Operation provides best-practice guidance on efficiently and effectively delivering these services for the benefit of the business, customers and users.


Service Operation Book

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Service Operation PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313136
  • Price: £85.00 (£102.00 inc. VAT)
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Service Operation Online Subscription

  • Sub. No.: 7003156
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Continual Service Improvement ITIL Continual Service Improvement

For the best possible business outcomes, continual service improvement should be an integral part of every stage of the service lifecycle. ITIL Continual Service Improvement provides best practice guidance on identifying and introducing a cycle of service management improvements, as well as a structured approach for assessing and measuring services.

Continual Service Improvement Book

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Continual Service Improvement PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313143
  • Price: £85.00 (£102.00 inc. VAT)
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Continual Service Improvement Online Subscription

  • Sub. No.: 7003157
  • Price: £75.00 (£90.00 inc. VAT)
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ITIL Lifecycle Publication Suite ITIL Lifecycle Publication Suite
ITIL is the most widely recognised framework for IT service management in the world. This suite of the five core ITIL publications maps out the service lifecycle and provides a systematic, professional approach to the management of IT services - and offers significant cost savings against purchasing the titles individually.

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .


ITIL Lifecycle Publication Suite Books

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ITIL Lifecycle Publication Suite PDF

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
  • Price: £299.00 (£358.80 inc. VAT)
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ITIL Lifecycle Publication Suite Online Subscription

  • Sub. No.: 7003158
  • Price: £265.00 (£318.00 inc. VAT)
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Cabinet Office Practice Derived Products

Introduction to the ITIL Service Lifecycle Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.


Introduction to the ITIL Service Lifecycle Book

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Introduction to the ITIL Service Lifecycle PDF

  • Published: 07 Feb 2012
  • ISBN: 9780113313150
  • Price: £30.00 (£36.00 inc. VAT)
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The Introduction to the ITIL® Service Lifecycle Online Subscription

  • Sub. No.: 7003174
  • Price: £25.00 (£30.00 inc. VAT)
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Passing Your ITIL® Foundation Exam (2011 Edition) – Study Aid from the Official Publisher of ITIL

Passing your ITIL Foundation Exam 2011 Edition

Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.


Key Element Guides

Key Element GuidesWritten by the original authoring team for the ITIL 2011 manuals, the Key Element Guides provide handy references to the content contained within the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach.






Key Element Guide ITIL Service Strategy

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Key Element Guide ITIL Service Strategy PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313716
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Strategy - Pack of 10

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Key Element Guide ITIL Service Design

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Key Element Guide ITIL Service Design PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313723
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Design - Pack of 10

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Key Element Guide ITIL Service Transition

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Key Element Guide ITIL Service Transition PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313730
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Transition - Pack of 10

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Key Element Guide ITIL Service Operation

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Key Element Guide ITIL Service Operation PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313747
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide ITIL Service Operation - Pack of 10

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Key Element Guide ITIL Continual Service Improvement

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Key Element Guide ITIL Continual Service Improvement PDF

  • Published: 20 Aug 2012
  • ISBN: 9780113313754
  • Price: £9.95 (£11.94 inc. VAT)
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Key Element Guide Suite

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Key Element Guide Suite PDFs

  • Published: 20 Aug 2012
  • ISBN: 9780113313761
  • Price: £44.95 (£53.94 inc. VAT)
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TSO Derived Products

ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL ITIL 2011 Foundation Handbook
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

ITIL® Foundation Handbook - Pocketbook from the Official Publisher of ITIL PDF

  • Published: 08 Feb 2012
  • ISBN: 9780113313518
  • Price: £10.95 (£13.14 inc. VAT)
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