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Service Management – ITIL® 2011 Edition Publications

Used globally, ITIL provides a systematic and professional approach to the management of IT service provision. Based on expert advice and input from users, ITIL guidance is both current and practical, combining the latest thinking with sound common sense and guidance. Using a holistic approach, ITIL looks at the lifecycle of a project rather than delivery sectors, with core lifecycle practices fully supported by more detailed content specific to industry, stakeholders and practice topics. It also strengthens the link between best practice and business benefits.

For details of this ITIL 2011 Edition read our FAQs.

> ITIL Update FAQs - Summer 2011 (PDF - 496Kb)

The Official ITIL 2011 Edition Portfolio includes:

Core Cabinet Office Material 2011 Edition

• ITIL Service Strategy
• ITIL Service Design
• ITIL Service Transition
• ITIL Service Operation
• ITIL Continual Service Improvement
• ITIL Lifecycle Publication Suite
• ITIL Lifecycle Publication Suite - German Translation

Cabinet Office Derived Products

• The Introduction to the ITIL Service Lifecycle
• Passing your ITIL Foundation Exam – Study Aid from the Official Publisher of ITIL
• Key Element Guides

TSO Derived Products

• ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL

More information on ITIL Versions:

ITIL 2007 Edition Publications

Core Cabinet Office Material 2011 Edition

ITIL Service Design

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

ITIL Service Transition
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

ITIL Service Operation
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

ITIL Continual Service Improvement

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

ITIL Lifecycle Publication Suite
The core ITIL titles have been commissioned and structured to be read as a five title series: each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publication Suite contains Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 (0)870 600 5522 or email: subscriptions@tso.co.uk .

Cabinet Office Practice Derived Products

Introduction to the ITIL Service Lifecycle
'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

TSO Derived Products

ITIL 2011 Foundation Handbook - Pocketbook from the Official Publisher of ITIL
Now updated in line with the 2011 syllabus, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.

OGC (former owner of Best Management Practice) and its functions have moved into the Cabinet Office, part of HM Government - www.cabinetoffice.gov.uk.

Material produced since the move has revised copyright and trademark statements reflecting Cabinet Office ownership.

Best Management Practice guidance that existed at the time of the move will continue to reference OGC until it is updated. Over time, all Best Management Practice guidance will be updated and will then fully reflect Cabinet Office ownership, therefore using the updated statements and references where applicable.

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