ITIL Version 2
ITIL Version 2 Library:
- Introduction to ITIL
- Service Support - Limited Stock Available
- Service Delivery - Limited Stock Available
- Planning to Implement Service Management
- Security Management
- Business Perspective
- ICT Infrastructure Management
- Application Management
- Software Asset Management
- Small-Scale Implementation
Introduction to ITIL
This publication is the introduction to ITIL Version 2 (V2). The complete ITIL V2 library is extensive and this unique, official publication offers an essential overview of the methodology, benefits, and full range of ITIL V2 publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.
Service SupportLimited stock available - get your copies while you can!
Service Support focuses on ensuring that the customer has access to appropriate services to support the business functions. Issues covered include service desk, incident management, problem management, configuration management, change management, and release management. It expands the necessary interactions between these and other core IT service management disciplines and updates best practice to reflect recent changes in technology and business practices.
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Service DeliveryLimited stock available - get your copies while you can!
The second element in the ITIL Version 2 series, Service Delivery covers all aspects that must be taken into consideration by service providers who must offer business users adequate support. Issues covered include Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning, and Capacity Management. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.
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Planning to Implement Service Management
Planning to Implement Service Management explains the steps necessary to identify how an organisation might expect to benefit from ITIL and how to set about reaping those benefits.
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Security ManagementSecurity Management explains the process of security management within IT service management. It focuses on the process of implementing security requirements identified in the IT Service Level Agreement rather than considering business issues of security policy. The publication was developed with consideration of the plans for consolidating and inter-linking the ITIL Version 2 Service Support and Service Delivery core guides.
For IT to bring the greatest possible benefits to a
business, IT practitioners must develop a deep understanding of their
organisation's key principles and requirements. Issues covered in 'Business
Perspective' include business continuity management, partnerships and
outsourcing, surviving change, and transformation of business practices through
» Business Perspective Volume 2 shows how senior management can identify and then implement the right IT responses to a whole range of external factors; from legislation to the climate.
ICT Infrastructure ManagementICT Infrastructure Management covers Network Service Management, Operations Management, Management of Local Processors, Computer Installation and Acceptance and for the first time, Systems Management.
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Application ManagementEmbracing the Software Development Lifecycle and expanding the issues touched on in Software Lifecycle Support and Testing of IT Services, Application Management also provides more detail on Business Change with emphasis being placed on clear requirement definition and implementation of solutions.
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