ITIL 2007 Edition

The Introduction to the ITIL Service Lifecycle

This introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of the new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.

After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

The Introduction to the ITIL Service Lifecycle Book

• Published: 12 May 2010
• ISBN: 9780113311316
• Price: £30.00

The Introduction to the ITIL Service Lifecycle PDF

• Published: 10 Sep 2007
• ISBN: 9780113310623
• Price: £30.00 (£36.00 inc. VAT)

Service Strategy

A view of ITIL that aligns business and IT so that each brings out the best in the
other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Service Strategy Book

• Published: 03 Sep 2007
• ISBN: 9780113310456
• Price: £85.00

Service Strategy eBook

• Published: tbc
• ISBN: 9780113310890
• Price: £Not known

Service Strategy PDF

• Published: 05 Jun 2007
• ISBN: 9780113310524
• Price: £85.00 (£102.00 inc. VAT)

Service Design

In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

Service Design Book

• Published: 03 Sep 2007
• ISBN: 9780113310470
• Price: £85.00

Service Design eBook

• Published: tbc
• ISBN: 9780113310906
• Price: £Not known

Service Design PDF

• Published: 05 Jun 2007
• ISBN: 9780113310548
• Price: £85.00 (£102.00 inc. VAT)

Service Transition

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Service Transition Book

• Published: 03 Sep 2007
• ISBN: 9780113310487
• Price: £85.00

Service Transition eBook

• Published: tbc
• ISBN: 9780113310913
• Price: £Not known

Service Transition PDF

• Published: 05 Jun 2007
• ISBN: 9780113310555
• Price: £85.00 (£102.00 inc. VAT)

Service Operation

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Service Operation Book

• Published: 03 Sep 2007
• ISBN: 9780113310463
• Price: £85.00

Service Operation eBook

• Published: tbc
• ISBN: 9780113310920
• Price: £Not known

Service Operation PDF

• Published: 05 Jun 2007
• ISBN: 9780113310531
• Price: £85.00 (£102.00 inc. VAT)

Continual Service Improvement

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Continual Service Improvement Book

• Published: 03 Sep 2007
• ISBN: 9780113310494
• Price: £85.00

Continual Service Improvement eBook

• Published: tbc
• ISBN: 9780113310937
• Price: £Not known

Continual Service Improvement PDF

• Published: 05 Jun 2007
• ISBN: 9780113310562
• Price: £85.00 (£102.00 inc. VAT)

ITIL Lifecycle Publication Suite

The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of the framework. So, without being the prime audience, everyone involved will benefit from access to the entire library.

The ITIL Lifecycle Publication Suite contain Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement and offers a considerable costs saving against purchasing all five titles individually.

The suite of titles offers considerable costs savings against purchasing all five titles individually: save 29% against purchasing all five individually (£425.00).

You can receive a 50% discount on the 'ITIL Lifecycle Publication Suite Book' when purchased with the 'ITIL Lifecycle Publication Suite Online Subscription'. To take advantage of this offer please call +44 1603 696701 or email: subscriptions@tso.co.uk

ITIL Lifecycle Publication Suite Books

• Published: 30 May 2007
• ISBN: 9780113310500
• Price: £299.00

ITIL Lifecycle Publication Suite eBook

• Published: tbc
• ISBN: 9780113311231
• Price: £Not known

ITIL Lifecycle Publication Suite PDF

• Published: 05 Jun 2007
• ISBN: 9780113310517
• Price: £299.00 (£358.80 inc. VAT)

ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL

Now updated in line with the new 2009 syllabus, this reference revision guide, 'ITIL V3 Foundation Handbook: Pocketbook from the Official Publisher of ITIL' has been designed to help students sitting the ITIL V3 Foundation Exam. The title provides a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This publication provides an introduction to the ITIL V3 Service Lifecycle model and an overview of the ITIL V3 qualification structure. The guide contains a chapter on each of the components of the Lifecycle.

ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL - Single Copy

• Published: 16 Jun 2009
• ISBN: 9780113311972
• Price: £9.95

ITIL V3 Foundation Handbook - Pocketbook from the Official Publisher of ITIL - Pack of 10

• Published: 16 Jun 2009
• ISBN: 9780113311989
• Price: £99.50

ITIL V3 Foundation Handbook – Pocketbook from the Official Publisher of ITIL PDF

• Published: 29 Jun 2011
• ISBN: 9780113313303
• Price: £9.95 (£11.94 inc. VAT)

Passing Your ITIL Foundation Exam – The ITIL Foundation Study Aid (2nd Edition)

'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. It provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.

Passing Your ITIL Foundation Exam – The ITIL Foundation Study Aid (2nd Edition) Book

• Published: 30 Sep 2009
• ISBN: 9780113312061
• Price: £20.00

Passing Your ITIL Foundation Exams – The ITIL Foundation Study Aid (2nd Edition) eBook

• Published: tbc
• ISBN: 9780113312139
• Price: £Not known

Passing Your ITIL Intermediate Exams – Study Aid from the Official Publisher of ITIL

This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers details about the exams, the preparation and how to achieve the target competencies.

Passing Your ITIL Intermediate Exams – Study Aid from the Official Publisher of ITIL Book

• Published: 11 Jan 2010
• ISBN: 9780113310999
• Price: £30.00

Passing Your ITIL Intermediate Exams – Study Aid from the Official Publisher of ITIL PDF

• Published: 16 Feb 2010
• ISBN: 9780113312436
• Price: £30.00 (£36.00 inc. VAT)

Key Element Guides

Key Element Guides are handy reference guides to the core ITIL titles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. The Key Element Guides discuss ITIL, its evolution and the need for the Service Lifecycle approach. They examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of prescription and what compliance means. Each book provides an overview of the key elements, principles and objectives of the core ITIL title it examines.

Key Element Guide Service Strategy – Single Copy

• Published: 31 Mar 2008
• ISBN: 9780113311194
• Price: £8.50

Key Element Guide Service Design – Single Copy

• Published: 31 Mar 2008
• ISBN: 9780113311200
• Price: £8.50

Key Element Guide Service Transition – Single Copy

• Published: 31 Mar 2008
• ISBN: 9780113311217
• Price: £8.50

Key Element Guide Service Operation – Single Copy

• Published: 31 Mar 2008
• ISBN: 9780113311187
• Price: £8.50

Key Element Guide Continual Service Improvement – Single Copy

• Published: 31 Mar 2008
• ISBN: 9780113311224
• Price: £8.50

Key Element Guide Suite – Pack of 5 (containing one of each of the Key Element Guides)

• Published: 31 Mar 2008
• ISBN: 9780113310883
• Price: £38.00

Key Element Guide Service Strategy – Pack of 10

• Published: 31 Mar 2008
• ISBN: 9780113310708
• Price: £85.00

Key Element Guide Service Design – Pack of 10

• Published: 31 Mar 2008
• ISBN: 9780113310715
• Price: £85.00

Key Element Guide Service Transition – Pack of 10

• Published: 31 Mar 2008
• ISBN: 9780113310722
• Price: £85.00

Key Element Guide Service Operation – Pack of 10

• Published: 31 Mar 2008
• ISBN: 9780113310739
• Price: £85.00

Key Element Guide Continual Service Improvement – Pack of 10

• Published: 31 Mar 2008
• ISBN: 9780113310746
• Price: £85.00

ITIL V3 Guide to Software Asset Management

Appropriate for anyone involved in the governance, management and use of software assets within an organisation, this title, 'ITIL V3 Guide to Software Asset Management', contains a practical approach to the management of software assets. Aligned with ITIL V3 and ISO/IEC 20000, this book has been developed to assist with the implementation and maintenance of all the necessary Software Asset Management (SAM) processes and procedures.

ITIL V3 Guide to Software Asset Management Book

• Published: 15 Jul 2009
• ISBN: 9780113311064
• Price: £45.00

ITIL V3 Guide to Software Asset Management PDF

• Published: 20 Aug 2009
• ISBN: 9780113311965
• Price: £45.00 (£54.00 inc. VAT)

ITIL V3 Small-Scale Implementation

'ITIL V3 Small-Scale Implementation' provides guidance to smaller organisations who wish to implement the ITIL guidance or who are already using it ands wish to improve their IT Service Management. The publication considers the significance of size, the characteristics of small organisations, and how to scale ITIL down for small organisations.

ITIL V3 Small-Scale Implementation Book

• Published: 28 Aug 2009
• ISBN: 9780113310784
• Price: £40.00

ITIL V3 Small-Scale Implementation PDF

• Published: 30 Sep 2009
• ISBN: 9780113311163
• Price: £40.00 (£48.00 inc. VAT)

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL V3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation can adopt the whole of ITIL V3. Therefore, the publication explains which components are essential and explains how to select the appropriate components for implementation.

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

• Published: 09 Mar 2010
• ISBN: 9780113312122
• Price: £30.00

Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM Atern

This publication, 'Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM Atern', offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and discusses all three approaches, provides an overview, and the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.

Agile Project and Service Management - Delivering IT Services using PRINCE2™, ITIL® and DSDM Atern

• Published: 28 Jul 2010
• ISBN: 9780113310975
• Price: £30.00

Building an ITIL based Service Management Department

ITIL concentrates on describing IT Service Management Processes, Functions and the Roles to perform those tasks but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to most effectively support ITIL Service Management?". This publication explains in a structured and logical manner how to build an ITIL-based Service Management Department that will both support and supplement those processes.

Building an ITIL-based Service Management Department Book

• Published: 30 Jun 2008
• ISBN: 9780113310968
• Price: £32.00

Building an ITIL-based Service Management Department PDF

• Published: 14 Jul 2009
• ISBN: 9780113312054
• Price: £32.00 (£38.40 inc. VAT)

Release, Control and Validation ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 Release, Control and Validation syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Release, Control and Validation, and as a handy portable reference source for practitioners who work with these processes.

Release, Control and Validation ITIL V3 Intermediate Capability Handbook - Single Copy

• Published: 04 Nov 2009
• ISBN: 9780113312108
• Price: £9.95

Release, Control and Validation ITIL V3 Intermediate Capability Handbook - Pack of 10

• Published: 04 Nov 2009
• ISBN: 9780113312115
• Price: £99.50

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes.

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - Single Copy

• Published: 04 Nov 2009
• ISBN: 9780113312085
• Price: £9.95

Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - Pack of 10

• Published: 04 Nov 2009
• ISBN: 9780113312092
• Price: £99.50

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook - Single Copy

• Published: 08 Nov 2010
• ISBN: 9780113312702
• Price: £9.95

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook - Pack of 10

• Published: 08 Nov 2010
• ISBN: 9780113312719
• Price: £99.50