BRC Best Practice Guideline: Complaint Handling: Issue 2
Print (English Edition)
- British Retail Consortium (BRC)
- TSO (The Stationery Office)
A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.
This guideline provides a framework for users to:
Identify ways of effective complaint capture
Give guidance on handling complaints
Investigate complaints and identify corrective action required
Categorise and trend complaints
Identify opportunities for continual improvement.
Please note: This publication is also available to purchase as a downloadable PDF, please see below.
|Format||Paperback||Published||12 Aug 2008|
|Availability||Colour copy: 3 - 5 days||Delivery||Delivery options and charges|