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BRC Best Practice Guideline: Complaint Handling: Issue 2

Print (English Edition)

Author:
British Retail Consortium (BRC)
Publisher:
TSO (The Stationery Office)
BRC Best Practice Guideline: Complaint Handling: Issue 2 - Front
Price: £27.00
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A comprehensive complaint handling system is an essential component of a company's safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement. These guidelines promote best practice for an effective complaints handling system.

This guideline provides a framework for users to:

  • Identify ways of effective complaint capture

  • Give guidance on handling complaints

  • Investigate complaints and identify corrective action required

  • Categorise and trend complaints

  • Identify opportunities for continual improvement.

Please note: This publication is also available to purchase as a downloadable PDF, please see below.

Extent 22 pages ISBN 9780117025745
Size A4 Price £27.00
Format Paperback Published 12 Aug 2008
Availability Colour copy: 3 - 5 days Availability help (opens in new window) Delivery Delivery options and charges
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