Skip to content

Visit tso.co.uk

Quick Search

Search by:

Secrets of Service Level Management: A Process Owners Guide

Author:
Ami Nahari
Publisher:
TSO (The Stationery Office)

An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key features:

  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself

  • Includes real-life examples and experience for service level management experts

  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management

  • Written in an engaging style

Extent TBC ISBN 9780113313525
Size 216 x 216mm Price £45.00
Format Paperback Published 27 Mar 2013
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share

If you're interested in this, you might also be interested in...

ITIL V3 Guide to Software Asset Management - PDF

  • Published: 20 Aug 2009
  • ISBN: 9780113311965
  • Price: £45.00
    (£54.00 inc. VAT)

ITIL V3 Small-Scale Implementation - PDF

  • Published: 30 Sep 2009
  • ISBN: 9780113311163
  • Price: £40.00
    (£48.00 inc. VAT)

Building an ITIL-based Service Management Department - PDF

  • Published: 14 Jul 2009
  • ISBN: 9780113312054
  • Price: £32.00
    (£38.40 inc. VAT)

ITIL V3 Planning to Implement Service Management - PDF

  • Published: 31 Mar 2011
  • ISBN: 9780113312610
  • Price: £65.00
    (£78.00 inc. VAT)
Secure Site by Verisign - click to verify