Skip to content

Visit tso.co.uk

Quick Search

Search by:

ITILŪ Lifecycle Publication Suite - Books

Author:
AXELOS
Publisher:
TSO (The Stationery Office)
Price: £299.00
Add to Basket

ITIL is the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors. This suite of five core ITIL publications provides best-practice guidance across the entire IT service management lifecycle, and includes ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement. These publications offer a practical step-by-step approach to the management of IT services. Buy them as a full publication set for a significant cost saving against purchasing the titles individually.

Key benefits

  • Service Strategy - sits at the heart of the IT service lifecycle, providing guidance for a service strategy that delivers results and achieves business goals.

  • Service Design - presents the knowledge and skills needed to turn a service strategy into a plan and design robust IT services that will stand the test of time.

  • Service Transition - helps introduce new and changed services, ensuring that their value is maintained and minimizing disruption to operations, customers, users and the business.

  • Service Operation - covers critical aspects for delivering agreed IT service levels day-to-day for both business users and customers.

  • Continual Service Improvement - identifies a cycle of service management improvements at every stage, ensuring IT services keep pace with changing business needs.

Anyone considering ITIL professional accreditation should note that these publications are the only source from which the ITIL exam questions are taken.

Extent 1,959 pages ISBN 9780113313235
Size 215 x 280mm (x 5) Price £299.00
Format Paperback Published 29 Jul 2011
Availability In Stock: 1 - 2 days Availability help (opens in new window) Delivery Delivery options and charges
Bookmark and Share
Save
Add to Basket

If you're interested in this, you might also be interested in...

ITIL Lifecycle Suite PDF 2011 Edition

  • Published: 23 Aug 2011
  • ISBN: 9780113313242
  • Price: £299.00 (£358.80 inc. VAT)
Save
Add to Basket

ITIL Lifecycle Suite Online Subscription 2011 Edition

  • Sub. No.: 7003158
  • Price: £265.00 (£318.00 inc. VAT)
Save
Add to Basket

Key Element Guide Suite

Save
Add to Basket
Secure Site by Verisign - click to verify